Service Request Ticket - # 52323

Service Request Information

CONTACT Name Barry, Angie   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 13, 2013 02:41 PM
Department Campus Public Safety Phone 88481
Location Email barrya@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20120294[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Xerox Phaser 7500/DT Tabloid Color Printer
Serial No. RXD137415 Location PDR

Model 7500/DT Hostname optics.wou.edu
Notes NOT STUDENT TECH PRINTER, Color Laser - 35 ppm Mono - 35 ppm Color - 1200 x 1200 dpi - Network, USB - Gigabit Ethernet - Mac, PC, duplexing(two-sided), capacity: 1100 sheets, Maximum duty cycle: up to 150,000 pages/month Tray 1 (Multipurpose tray): Custom sizes: 3.5 x 3.9 in. to 12.6 x 47.2 in. Tray 2: Custom sizes: 5.5 x 7.2 in. to 11.7 x 17 in. Tray 3: Custom sizes: 5.5 x 7.2 in. to 13 x 18 in. MAINT: Xerox Transfer Roller F/7500DT #2416609 from P0095361 OCT2014 SR54531 Ink/Toner Refill

Wired NIC 00:00:AA:E4:D2:02

TECHS Submitted by Shandelle Plasker Contact peppers@wou.edu 88956
Primary Technician Contact creno11@wou.edu 88925

Tracking

Entered by Date Memo
Craig Reno
Email

Public
Entered by Date Memo
Craig Reno Nov 15, 2013 04:56 PM 
Status changed from (1) Pending to (5) Completed
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Craig Reno Nov 15, 2013 04:56 PM 
There was an issue with the default margins in the printing 
preferences. The Xerox drivers had them set to standard, 
whatever that means. Setting them to "none" allowed the entire 
picture to be printed. Tried to set this to default, showed Angie 
how to change it, to show others and to change it back in the 
future.
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Craig Reno Nov 15, 2013 10:58 AM 
Task reassigned to Craig Reno.
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Jennifer McCarroll Nov 15, 2013 09:18 AM 
****This is an email****
I printed on Optics this morning just to see if it
was working and it is still not printing correctly L

 

Angie
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Megan Thibeault Nov 14, 2013 03:53 PM 
Task reassigned to UCS Tech.
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Katie Halvorson Nov 14, 2013 01:32 PM 
****This is an email****
I just noticed it cut off about an inch on the top
also
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Katie Halvorson Nov 14, 2013 01:31 PM 
****This is an email****
Optics is still not printing correctly. 2012 0294.
The service request is 52323. It is better. It is
cutting off probably and inch on the right side of
the paper.

 

Angie Barry

Office Coordinator

Student Leadership & Activities

503.838.8064 phone
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Shandelle Plasker Nov 13, 2013 04:47 PM 
Task reassigned to Megan Eichler.
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Craig Reno Nov 13, 2013 04:41 PM 
Task reassigned to UCS Tech.
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Craig Reno Nov 13, 2013 04:41 PM 
Status changed from (5) Completed to (1) Pending
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Craig Reno Nov 13, 2013 04:15 PM 
Task reassigned to Craig Reno.
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Craig Reno Nov 13, 2013 04:15 PM 
Status changed from (1) Pending to (5) Completed
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Craig Reno Nov 13, 2013 04:14 PM 
Printer was leaving a few inches blank on one side, and cutting 
off a few inches of the image on the other side. Printer was 
properly configured to print 11x17 pages, and it worked fine 
when printing to another printer they had nearby, UC-Tank. Don 
seemed satisfied with the document printing to Tank instead of 
Optics, so I did not look into it further while I was there.

Apparently this is not an uncommon issue. Based on what I read 
at  http://forum.support.xerox.com/t5/Printing/Phaser-
7500DT-Incomplete-Printing/td-p/4118 it needs driver version 
5113.12 which is currently installed, as well as the latest 
firmware , not sure if that is installed. Even with those up to date 
it can apparently still apparently be problematic. Printing any 
11x17 documents to UC-Tank is probably the only solution I can 
offer.
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Shandelle Plasker Nov 13, 2013 02:41 PM 
****This is an email****
Hi,

 

We are still having problems with our color
printer. It is now printing but doesn¿t print
11X17 correctly. Only ½ of the document prints on
the paper. It is doing that for me and Don
Boderman. Ed E-Nunu is not able to print to it at
all. It is optics on Krusty/UC-Optics. We are
located behind the Werner University Center
Information Desk. Please call or email before you
come over so I am available. Thank you!
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