We could not find his files in his H: drive, though I suspect it may 
be because of the organization system and the inefficiencies of 
the Finder search tool. I did, however, show him how to connect 
to his H: drive and told him to continue saving documents to this 
instead of his desktop.

Also, he requested that I show him how to convert TIFF files to 
JPEG files. I did this and he took detailed notes on the process 
and was comfortable with it.

Priority changed from (2) High Priority to (3) Priority.

Status changed from (1) Pending to (5) Completed

Kim gave me a call to let me know that he was going to get the 
27" iMac. I let him know that I was done working on his 
computer and he requested that I set it up in his office today and 
that the secretary could let me in since he wasn't in today. I told 
him that he wouldn't have CS3 on there anymore as well since it 
is incompatible with both his new Mac and the updated OS on his 
current Mac. He's okay with that.

Left a VM with instructions to call me back so that I can deliver the 
news.

Computer only needs iLife, Adobe Reader, and Adobe CS3 installed.

I've imaged the computer. It sounds like he will be getting a 21" 
iMac as a replacement machine. I'm holding off on adding Adobe 
CS3 and iLife until we know whether or not he's going to be getting 
a new computer or not.

Met up with him and had him run me through what was going 
on. It was giving off a few error messages about missing Library 
files and Safari was out of date and unable to display some 
webpages as a result. The desktop was full of documents and the 
computer was running very slow as a whole. When I ran Software 
Update, the program would hang there and fail to update. I tried 
to delete (and recreate) a possibly corrupt Library without any 
success. Since his computer was running pretty poorly to begin 
with, I decided that the best thing we could do is reimage it. I 
moved over all his files to the network drive and then brought 
the computer back to the office. He decided that he wouldn't 
need a loaner machine.

He'll be back in the office after 9:30

Priority changed from (3) Priority to (2) High Priority.

He is here till 12.