Service Request Ticket

Service Request Information

CONTACT	Name	Scharn, Tracy	Date	Nov 14, 2013 09:10 AM
	Department	Library & Media Services	Phone	88892
	Location		Email	scharnt@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20081030 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dell OptiPlex 760 USFF 3.0GHz, 6M, 1333MHz FSB
	Serial No.	1L5FTJ1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Unknown	Software	Windows 7 Pro upgrade on P0081747, Microsoft Office Pro Plus 2007 from P0070415
	Wired NIC	00:22:19:30:9E:D6

TECHS	Submitted by	Shandelle Plasker	Contact	peppers@wou.edu	88956
	Primary Technician		Contact	dkarbia11@wou.edu	88925

Entered by	Date	Memo
Dyl Karbia			Email Public
Entered by	Date	Memo
Dyl Karbia	Nov 18, 2013 08:17 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Dyl Karbia	Nov 18, 2013 08:17 AM	Check the problem reported by the instructor from HL108. It seems the keyboard core wasn't properly connected to the teacher station. I disconnected the keyboard and reconnect to the station. Just work fine	Add Attachment
Dyl Karbia	Nov 18, 2013 08:13 AM	Task reassigned to Dyl Karbia.	Add Attachment
Adam Fyffe	Nov 15, 2013 08:24 AM	Task reassigned to UCS Tech.	Add Attachment
Adam Fyffe	Nov 14, 2013 10:14 AM	Task reassigned to Adam Fyffe.	Add Attachment
Shandelle Plasker	Nov 14, 2013 09:10 AM	**This is an email** An instructor has reported that in HL 108 the mouse and keyboard will not work for the PC machine, only the virtual machine (the teaching station has both types of machines). This is a high-use classroom, so it would be great if someone could look into it soon. Additionally, I just discovered that on the virtual computer, Word 2010 is not activated, and is prompting for an authentication key. 20081030 -- PC 20100964 - virtual computer	Add Attachment