Service Request Ticket - # 52335

Service Request Information

CONTACT Name Visuano, Denise   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 14, 2013 09:37 AM
Department Strategic Communications & Marketing Phone 88349
Location Email visuanod@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20091433[Edit Inv] (opens in a new window) Bldg/Room COT 201
Service Tag BG2G0M1 Description Dell Latitude E6410 2.66GHz, 1066MHz 4M L2 Cache
Serial No. BG2G0M1 Location PR Student

CPU Intel Core i7-620M(2.66GHz, 1066MHz, 4ML2)


OS Windows XP Pro Software WIN 7 Pro downgraded to WIN XP Pro,Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2010 installed as 2007 from P0075408

Wired NIC 00:23:14:8E:9A:5C


Wireless NIC 00:26:B9:D7:F1:9E


Bluetooth NIC F0:7B:CB:A8:2F:65

TECHS Submitted by Shandelle Plasker Contact peppers@wou.edu 88956
Primary Technician Contact creno11@wou.edu 88925

Tracking

Entered by Date Memo
Craig Reno
Email

Public
Entered by Date Memo
Craig Reno Nov 15, 2013 11:20 AM 
Status changed from (1) Pending to (5) Completed
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Craig Reno Nov 15, 2013 11:20 AM 
Wireless is working. Took laptop back over to her and had her log 
in on a wired connection to recreate profile. She is now able to log 
in wirelessly.
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Laven Voth Nov 15, 2013 09:33 AM 
Task reassigned to Craig Reno.
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Craig Reno Nov 14, 2013 11:14 AM 
Laptop is sitting on my desk. Was not able to log in with wired or 
wireless connection. Unbound and rebound to mash, which now lets 
me log in with wired connection. Wireless is still not working 
properly.
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Craig Reno Nov 14, 2013 10:22 AM 
emailed asking for availability
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Shandelle Plasker Nov 14, 2013 09:37 AM 
When she goes to log into her lap top it says make
sure that your username and domain are correct.
She is on the mash domain and she had someone else
try to log in just in case she was doing something
wrong with her user name and password and it said
the same thing to them.

She is available 8AM- 5PM ever day and would like
to be emailed.
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