Service Request Ticket - # 52341

Service Request Information

CONTACT Name Burgeson, Lori   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 14, 2013 12:56 PM
Department University Computing Solutions Phone 88955
Location Email burgesonl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20130146[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description iMac, 21.5-inch, Intel Core i5, 2.7GHz, Quad core
Serial No. D25L61LFDNML Location PDR 2023 Giveaway

CPU Intel Core i5(2.7GHz Quade-core, 6MB L3)


OS Unknown Software MS Office 2011 Std for MAC from P0091591

Wired NIC 10:DD:B1:EA:4B:20


Wireless NIC EC:35:86:32:7D:F0


Bluetooth NIC EC:35:86:32:7D:F1

TECHS Submitted by Jennifer McCarroll Contact jmccarroll11@wou.edu 88925
Primary Technician Contact burgesonl@wou.edu 88955

Tracking

Entered by Date Memo
Lori Burgeson
Email

Public
Entered by Date Memo
Lori Burgeson Nov 25, 2013 08:02 AM 
Status changed from (1) Pending to (5) Completed
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Lori Burgeson Nov 25, 2013 08:02 AM 
Macs need to use authentication to print for the 
print credit program.  Student usernames/passwords 
do work.  Tested to make sure with quite a few 
student accounts and each time, printing worked.
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Lori Burgeson Nov 21, 2013 09:58 AM 
Task reassigned to Lori Burgeson.
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Lori Burgeson Nov 20, 2013 09:30 AM 
It isnt a Krusty problem as the Windows computers 
would be doing the same thing.  There also isnt an 
option on krusty to authenticate to print.
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Jared Petersen Nov 19, 2013 04:23 PM 
There is a similar problem in HL mentioned in currently open SR# 
52363. This has to be a problem with Krusty.
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Lori Burgeson Nov 14, 2013 01:07 PM 
Contact changed from Main Computer Lab Attendant to Lori Burgeson.
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Lori Burgeson Nov 14, 2013 01:07 PM 
Jen mentioned that when students print, they are 
prompted to authenticate to input an administrative 
user/password use the printers.  This should not be 
happening on the Macs.  Please check this out
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Jennifer McCarroll Nov 14, 2013 12:56 PM 
20130145[Edit Inv]
20130147[Edit Inv]
20130144[Edit Inv]

It asks if you have authorization to print and
wont accept log ins
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