Service Request Ticket - # 52342

Service Request Information

CONTACT Name Freilinger, Kimberli   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 14, 2013 01:00 PM
Department Behavioral Sciences Division Phone 88344
Location Email freilink@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20110135[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell Optiplex 990 SFF, Intel Core i5 2400(3.1GHz,
Serial No. 34WGZQ1 Location PDR

CPU Intel Core i5-2400(3.1GHz,6M,TV-x)


OS Unknown Software Win 7 Pro, bundled with Roxio Creator and CyberLink PowerDVD, MS Office Pro Plus 2010 from P0081747 installed as Office Pro Plus 2007

Wired NIC 78:2B:CB:B3:98:84


TECHS Submitted by Katie Halvorson Contact khalvorson08@wou.edu 88925
Primary Technician Contact lvoth11@wou.edu 88925

Tracking

Entered by Date Memo
Laven Voth
Email

Public

Entered by Date Memo
Laven Voth Dec 02, 2013 11:41 AM
Status changed from (1) Pending to (5) Completed
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Laven Voth Dec 02, 2013 11:41 AM
Computer re imaged, and re deployed after HDD was 
warrantied.
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Laven Voth Nov 25, 2013 10:40 AM
Task reassigned to Laven Voth.
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Laven Voth Nov 25, 2013 10:40 AM
Task reassigned to UCS Tech.
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Laven Voth Nov 25, 2013 10:40 AM
Harddrive is dead. Lori is warrantying it,and I am 
imaging a loaner for her in the meantime. 
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Jared Petersen Nov 25, 2013 09:58 AM
Task reassigned to Laven Voth.
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Jared Petersen Nov 25, 2013 09:51 AM
Task reassigned to Jared Petersen.
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Lexie Widmer Nov 25, 2013 09:43 AM
Task reassigned to UCS Tech.
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Lexie Widmer Nov 25, 2013 09:43 AM
It needs to get looked at today, so she can use it
tomorrow.  
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Jennifer McCarroll Nov 22, 2013 10:36 AM
11:30AM-1:30PM to pick up computer
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Shandelle Plasker Nov 21, 2013 11:25 AM
This computer needs to be picked up today to get
fixed. She needs it fixed by Tuesday. Linda
Kunze(88344) will be around tell 3:30 and can let
you into her office to pick up the laptop.
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Shandelle Plasker Nov 19, 2013 12:19 PM
Priority changed from (3) Priority to (2) High Priority.
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Shandelle Plasker Nov 19, 2013 12:19 PM
Now her computer will not start up at all. When
she goes to start it up it gives her multiple
start up errors. She needs this done so she can do
her class work.
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Dyl Karbia Nov 14, 2013 03:12 PM
Task reassigned to Dyl Karbia.
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Katie Halvorson Nov 14, 2013 01:00 PM
She has tried turning the computer on and off but
she can't get to the ctl-alt-delete page to log
in.  The circle just keeps spinning and she has
waited up to 30mins for it to get to log in but
never actually happens. She has tried restarting.

She is available before 2 today but you can come
see Linda at the front to let you in to her office.
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