Service Request Ticket

Service Request Information

CONTACT	Name	Mansayon, Christopher	Date	Nov 14, 2013 01:55 PM
	Department	Library & Media Services	Phone	88441
	Location		Email	mansayonc@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20110107 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell Optiplex 990 SFF, Intel Core i5 2400(3.1GHz,
	Serial No.	34HHZQ1	Location	PDR
	CPU	Intel Core i5-2400(3.1GHz,6M,TV-x)
	OS	Unknown	Software	Win 7 Pro, bundled with Roxio Creator and CyberLink PowerDVD, MS Office Pro Plus 2010 from P0081747 installed as Office Pro Plus 2007
	Wired NIC	78:2B:CB:B4:15:1B

TECHS	Submitted by	Katie Halvorson	Contact	khalvorson08@wou.edu	88925
	Primary Technician		Contact

Entered by	Date	Memo
Self Resolved			Email Public
Entered by	Date	Memo
Dyl Karbia	Nov 15, 2013 09:59 AM	Task reassigned to Self Resolved.	Add Attachment
Dyl Karbia	Nov 15, 2013 09:59 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Dyl Karbia	Nov 15, 2013 09:59 AM	Check the library and look at the error message that the machine give when loading window.I brought the machine to the office to check the problem when loading windows.It just started working fine. I return it to the library.	Add Attachment
Dyl Karbia	Nov 14, 2013 03:15 PM	Task reassigned to Dyl Karbia.	Add Attachment
Katie Halvorson	Nov 14, 2013 01:56 PM	He called earlier and said that the computer is stuck in repair mode. Someone tried running the different options but nothing seems to be working and the computer isn't actually starting up.	Add Attachment
Katie Halvorson	Nov 14, 2013 01:55 PM	**This is an email** Hi Katie, I asked Robert what they did and he said they tried 'normal mode' and it hung on the windows loading screen. So they restarted it again and chose 'repair mode'. Unfortunately that's all he remembered. HTH, CM	Add Attachment