Service Request Ticket

Service Request Information

CONTACT	Name	Fordham, Kayla	Date	Nov 14, 2013 04:53 PM
	Department	Human Resources	Phone	88490
	Location		Email	fordhamk@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20091024 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
	Serial No.	Down 4VK7RL1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Windows XP Pro	Software	WIN 7 Pro downgraded to WIN XP Pro,Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2007 license from P0074819
	Wired NIC	B8:AC:6F:7D:2E:F0

TECHS	Submitted by	Katie Halvorson	Contact	khalvorson08@wou.edu	88925
	Primary Technician		Contact	afyffe07@wou.edu	88925

Entered by	Date	Memo
Adam Fyffe			Email Public
Entered by	Date	Memo
Adam Fyffe	Nov 26, 2013 10:39 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Adam Fyffe	Nov 26, 2013 10:39 AM	called and said its working fine now	Add Attachment
Adam Fyffe	Nov 26, 2013 09:55 AM	still waiting to hear back, I checked in and she said she will call	Add Attachment
Adam Fyffe	Nov 20, 2013 08:50 AM	she will give me a call when she gets in to see if it is working better after the scans	Add Attachment
Adam Fyffe	Nov 18, 2013 10:39 AM	got it working again but is still going to need more work	Add Attachment
Adam Fyffe	Nov 18, 2013 08:36 AM	ill head over at 10	Add Attachment
Lexie Widmer	Nov 18, 2013 08:35 AM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Lexie Widmer	Nov 18, 2013 08:35 AM	She is unable to work on this computer and has to go to another floor to use another one.	Add Attachment
Lexie Widmer	Nov 18, 2013 08:19 AM	One of them (Kayla/Judy) is available from 10-11:30 and after 4:00.	Add Attachment
Adam Fyffe	Nov 15, 2013 08:14 AM	Task reassigned to Adam Fyffe.	Add Attachment
Katie Halvorson	Nov 14, 2013 04:53 PM	Judy Vanderburg computer pops up a lot of ads when she gets on the internet. She is plugged in with the office Ethernet cord. The internet is running fine just lots of pop ups. She is gone tomorrow but Kayla can let you in.	Add Attachment