Service Request Ticket

Service Request Information

CONTACT	Name	Cancel, Pamela	Date	Nov 15, 2013 09:09 AM
	Department	Deaf Studies and Professional Studies	Phone	88803
	Location		Email	cancelp@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20090848 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	HP OfficeJet Pro 8000 Inkjet Printer #CB092A
	Serial No.	MY9B6243S50514	Location	PDR
	Model	CB092A	Hostname
	Notes	B/W-Up to 1200 x 1200 dpi Color-Up to 4800 x 1200 dpi Monthly duty cycle-Up to 15,000 pages aser Quality Print Speed: Up to 15 ppm black, Up to 11 ppm color1, Maximum print speed of 35 ppm black, 34 ppm color2 Standard Connectivity: 1 USB 2.0, 1 Ethernet Paper Handling: 250-sheet input tray, 150-sheet output tray, automatic two-sided printing standard, optional second 250-sheet input tray Borderless Printing: Up to 8.5 x 11 in	Ink/Toner Refill
	Wired NIC	18:A9:05:7B:34:A9

TECHS	Submitted by	Jennifer McCarroll	Contact	jmccarroll11@wou.edu	88925
	Primary Technician		Contact	jpetersen11@wou.edu	88925

Entered by	Date	Memo
Jared Petersen			Email Public
Entered by	Date	Memo
Megan Thibeault	Nov 15, 2013 04:08 PM	Task reassigned to Jared Petersen.	Add Attachment
Megan Thibeault	Nov 15, 2013 04:08 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Megan Thibeault	Nov 15, 2013 04:08 PM	Good to go	Add Attachment
Jennifer McCarroll	Nov 15, 2013 10:19 AM	Task reassigned to UCS Tech.	Add Attachment
Jennifer McCarroll	Nov 15, 2013 10:19 AM	This is a local printer, availability changed to preferably before 12. If not in office, Edwin Cancel is available in room 232	Add Attachment
Megan Thibeault	Nov 15, 2013 10:11 AM	Task reassigned to Service Request Desk.	Add Attachment
Megan Thibeault	Nov 15, 2013 10:11 AM	hostname?	Add Attachment
Jennifer McCarroll	Nov 15, 2013 09:09 AM	Tried turning on/off the printer, unplugging/plugging in ethernet cord, and restarting the computer and cannot get the computer to come "online". Available today 12-2PM	Add Attachment