Service Request Ticket - # 52368

Service Request Information

CONTACT Name Wade, Philip   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 18, 2013 01:38 PM
Department Natural Science Division Phone 88225
Location Email wadep@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20100861[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 960 SFF, 3.0GHz,6M,1333MHz FSB
Serial No. 5S6QDQ1 Location PDR

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Unknown Software WIN 7 Pro downgraded to WIN XP Pro,Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2010 license from P0079888 installed as Office Pro Plus 2007

Wired NIC BC:30:5B:D8:BD:26

TECHS Submitted by Shandelle Plasker Contact peppers@wou.edu 88956
Primary Technician Contact creno11@wou.edu 88925

Tracking

Entered by Date Memo
Craig Reno
Email

Public
Entered by Date Memo
Craig Reno Nov 19, 2013 09:02 AM 
Status changed from (1) Pending to (5) Completed
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Craig Reno Nov 19, 2013 09:02 AM 
Re-imaged and returned computer. Works fine now.
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Craig Reno Nov 18, 2013 02:20 PM 
Class in there until 4.
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Craig Reno Nov 18, 2013 01:54 PM 
Task reassigned to Craig Reno.
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Shandelle Plasker Nov 18, 2013 01:38 PM 
****This is an email****
    Computer (WOU #20100861) still isnot working.
It is the FIRST computer as you enter NS 114.
thanskphilip

It will open operating system and then go BLANK
(Dead).
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