Service Request Ticket - # 52371

Service Request Information

CONTACT Name DelloStritto, Mary Ellen   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 18, 2013 02:59 PM
Department Behavioral Sciences Division Phone 89657
Location Email dellostm@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20100748[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell Latitude E6410 2.80GHz, 1066MHz 4M L2 Cache
Serial No. 7DSG3Q1 Location PDR

CPU Intel Core i7-640M(2.80GHz, 1066MHz, 4ML2)


OS Windows 7 Pro, 64 bit Software Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2010 installed as Office 2007 from P0079246

Wired NIC 5C:26:0A:3F:BC:A0


Wireless NIC 18:3D:A2:16:FD:20


Bluetooth NIC 1C:65:9D:F5:60:3C

TECHS Submitted by Shandelle Plasker Contact peppers@wou.edu 88956
Primary Technician Contact jpetersen11@wou.edu 88925

Tracking

Entered by Date Memo
Jared Petersen
Email

Public
Entered by Date Memo
Jared Petersen Nov 19, 2013 04:31 PM 
Status changed from (1) Pending to (5) Completed
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Jared Petersen Nov 19, 2013 04:31 PM 
Left it with Mary Ellen's student worker, who was familiar with what 
was going on and was instructed to take it from me.
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Jared Petersen Nov 19, 2013 04:25 PM 
Task reassigned to Jared Petersen.
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Jared Petersen Nov 19, 2013 04:25 PM 
Mary Ellen called and said that she would meet me in Abby's House 
so that she could get her computer.
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Jared Petersen Nov 19, 2013 03:34 PM 
Task reassigned to Craig Reno.
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Jared Petersen Nov 19, 2013 03:34 PM 
Left VM.
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Jared Petersen Nov 19, 2013 03:32 PM 
Computer is good to go.
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Jared Petersen Nov 19, 2013 03:07 PM 
Task reassigned to Jared Petersen.
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Jared Petersen Nov 19, 2013 03:07 PM 
Bound the laptop to the domain, added studenttechs and the user's 
credentials to the admin group, added sophos, and running 
updates now.
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Jared Petersen Nov 19, 2013 03:06 PM 
The previous note was for a different service request. Please 
disregard.
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Jared Petersen Nov 19, 2013 03:05 PM 
Managed to install iLife 09 but found that Apple dropped 
support for Rosetta, which allows applications built for the 
PowerPC framework to run, in Lion. Now that he has Mountain 
Lion, I am unable to install Adobe CS3. I will shoot him an email 
to ask him if he wants the newer OS or if he would rather have 
Adobe CS3.
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Craig Reno Nov 19, 2013 11:15 AM 
Task reassigned to UCS Tech.
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Craig Reno Nov 19, 2013 11:15 AM 
Laptop and charger are on my desk if anyone is able to take care of 
this today. I ran out of time. It has been reimaged, still needs to be 
bound to the network, add studenttechs, install sophos and 
whatnot. Also need to give dellostm admin right before delivering.
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Craig Reno Nov 19, 2013 10:05 AM 
Diagnostic didn't pick up any hardware issues. Likely an issue with 
windows, got the ok to reimage it.
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Craig Reno Nov 18, 2013 04:34 PM 
Available tomorrow morning after about 9:30.
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Craig Reno Nov 18, 2013 04:33 PM 
Task reassigned to Craig Reno.
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Shandelle Plasker Nov 18, 2013 02:59 PM 
****This is an email****
My Dell laptop is freezing, will not shut down
properly and displaying major errors (blue screen).
WOU ID# 20100748[Edit Inv]
I am located in Abby's House WUC 108.
Thanks,
-Mary Ellen

You can contact her by phone or email at anytime 8-5
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