Service Request Ticket

Service Request Information

CONTACT	Name	Aguilar Arreola, Adela	Date	Nov 18, 2013 03:22 PM
	Department	VP Student Affairs	Phone	88303
	Location		Email	aguilara@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20090733 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
	Serial No.	DLB8GK1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Windows 7 Pro	Software	WIN 7 Pro,Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2007 license from P0073136
	Wired NIC	00:26:B9:77:D1:6F

TECHS	Submitted by	Shandelle Plasker	Contact	peppers@wou.edu	88956
	Primary Technician		Contact	creno11@wou.edu	88925

Entered by	Date	Memo
Craig Reno			Email Public
Entered by	Date	Memo
Craig Reno	Nov 19, 2013 09:02 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Craig Reno	Nov 19, 2013 09:02 AM	Installed chrome, and installed updates for 20101220.	Add Attachment
Craig Reno	Nov 18, 2013 04:33 PM	Task reassigned to Craig Reno.	Add Attachment
Craig Reno	Nov 18, 2013 04:33 PM	Updated 20090733 20101220 was logged in to someones profile, did not want to close out what they were working on. Will check back later.	Add Attachment
Shandelle Plasker	Nov 18, 2013 03:22 PM	**This is an email** Hi there, I have a service request for the ASWOU area. We have two computers in WUC 122 with the following issues: 20090733 - Needs to have Chrome installed and updated. 20101220 - Need to have Chrome installed and updated. Student is having trouble signing in to YouTube and attaching documents in WOU e-mail. Thank you!	Add Attachment