Service Request Ticket

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Service Request Information

CONTACT	Name	Visuano, Denise	Date	Nov 18, 2013 04:12 PM
	Department	Strategic Communications & Marketing	Phone	88349
	Location		Email	visuanod@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Tablet	Edit WOU #	20111088 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple iPad with Wi-Fi 16GB-Black#MC705LL/A
	Serial No.	DMQHRYHADJ8T	Location	PDR
	CPU	1GHz dual-core Apple A5
	OS	Unknown	Software
	Wireless NIC	64:20:0C:D4:0A:02
	Bluetooth NIC	64:20:0C:D4:0A:03

TECHS	Submitted by	Katie Halvorson	Contact	khalvorson08@wou.edu	88925
	Primary Technician		Contact	afyffe07@wou.edu	88925

Tracking

Entered by	Date	Memo
Adam Fyffe			Email Public
Entered by	Date	Memo
Adam Fyffe	Dec 16, 2013 02:03 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Adam Fyffe	Dec 16, 2013 02:03 PM	she will call back when she needs it replaced	Add Attachment
Adam Fyffe	Dec 10, 2013 11:11 AM	left vm	Add Attachment
Adam Fyffe	Dec 04, 2013 09:16 AM	It was not dropped off yesterday, will contact her today to see when she will be dropping it off	Add Attachment
Adam Fyffe	Dec 03, 2013 11:47 AM	She will leave it at the front desk	Add Attachment
Adam Fyffe	Dec 03, 2013 11:34 AM	she will bring it by today	Add Attachment
Adam Fyffe	Dec 03, 2013 09:51 AM	Sent email for availability	Add Attachment
Adam Fyffe	Nov 26, 2013 10:42 AM	Left another VM	Add Attachment
Adam Fyffe	Nov 20, 2013 09:05 AM	Left VM to drop off iPad and charger	Add Attachment
Lori Burgeson	Nov 20, 2013 09:03 AM	Task reassigned to Adam Fyffe.	Add Attachment
Lori Burgeson	Nov 20, 2013 09:03 AM	Cant contact AppleCare without iPad and Charger. Please have her drop this off for us first.	Add Attachment
Adam Fyffe	Nov 20, 2013 09:01 AM	Task reassigned to Lori Burgeson.	Add Attachment
Adam Fyffe	Nov 20, 2013 09:01 AM	Needs a new charger	Add Attachment
Adam Fyffe	Nov 20, 2013 09:01 AM	Apple says it shouldn't go past 105 degrees, if it does they will replace it	Add Attachment
Adam Fyffe	Nov 20, 2013 08:55 AM	Status changed from (7) Waiting for Contact to (1) Pending	Add Attachment
Shandelle Plasker	Nov 19, 2013 11:59 AM	Wou#20111088	Add Attachment
Katie Halvorson	Nov 18, 2013 04:14 PM	Waiting on an email for the WOU#. She left it at home so she will email the WOU# when she gets home.	Add Attachment
Katie Halvorson	Nov 18, 2013 04:12 PM	She has noticed that whenever she goes to charge her iPad, the cord gets really hot.	Add Attachment