Service Request Ticket

Service Request Information

CONTACT	Name	Carey, Winnie	Date	Nov 19, 2013 09:09 AM
	Department	Deaf Studies and Professional Studies	Phone	88463
	Location		Email	careyl@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20091330 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
	Serial No.	53LZJM1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Windows 7 Pro, 64 bit	Software	MS Office Pro Plus 2007 license from P0074819
	Wired NIC	B8:AC:6F:83:F6:D3

TECHS	Submitted by	Katie Halvorson	Contact	khalvorson08@wou.edu	88925
	Primary Technician		Contact	creno11@wou.edu	88925

Entered by	Date	Memo
Craig Reno			Email Public
Entered by	Date	Memo
Craig Reno	Dec 03, 2013 09:56 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Craig Reno	Dec 03, 2013 09:56 AM	Cleared sophos quarantine. Manually removed some suspicious programs, and ran malwarebytes scan to clear up anything else that might be hiding on there. Should take care of the issues.	Add Attachment
Craig Reno	Dec 03, 2013 09:21 AM	Thank you for your message. I will be in my office until 11am and then from 1:00-3:00 pm today. I hope that someone can take care of this today as I will be out of the office on medical leave until mid-January.	Add Attachment
Craig Reno	Dec 03, 2013 08:17 AM	Emailed asking for availabilit.	Add Attachment
Adam Fyffe	Dec 02, 2013 01:43 PM	Task reassigned to Craig Reno.	Add Attachment
Adam Fyffe	Nov 26, 2013 10:43 AM	Left VM to call back	Add Attachment
Adam Fyffe	Nov 20, 2013 08:54 AM	Task reassigned to Adam Fyffe.	Add Attachment
Adam Fyffe	Nov 20, 2013 08:54 AM	Task reassigned to Alyssa Little.	Add Attachment
Katie Halvorson	Nov 19, 2013 09:09 AM	Every time she goes into email she gets a message about a virus found by Sophos and that it has been moved to quarantine. She is going to do a full scan on her computer and see what comes back. She is only on campus Mondays and tuesday 9-3.	Add Attachment