Service Request Ticket - # 52377

Service Request Information

CONTACT Name Wu, Yanwei   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 19, 2013 09:21 AM
Department Computer Science Division Phone 89121
Location Email wuya@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20110721[Edit Inv] (opens in a new window) Bldg/Room ITC 304B
Service Tag 1T2GDS1 Description Dell Latitude E6520, Intel Core i5-2520M, 2.50GHz
Serial No. 1T2GDS1 Location Yanwei Wu

CPU Intel Core i5-2520M(2.50GHz,3MB cache)


OS Software bundled with Cyberlink PowerDVD9.5 and Roxio Creator Stater Ed, MS Office Pro Plus 2010 from P0085122

Wired NIC D4:BE:D9:2E:37:FB


Wireless NIC 8C:70:5A:3F:BB:3C


Bluetooth NIC 9C:B7:0D:EC:DF:46

TECHS Submitted by Katie Halvorson Contact khalvorson08@wou.edu 88925
Primary Technician Contact lvoth11@wou.edu 88925

Tracking

Entered by Date Memo
Laven Voth
Email

Public
Entered by Date Memo
Lexie Widmer Nov 20, 2013 09:38 AM 
Status changed from (1) Pending to (5) Completed
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Lexie Widmer Nov 20, 2013 09:38 AM 
Laven ran the Super antivirus and Malwarebytes. 
IE was still acting weird, so ran Windows Updates
and updated to IE 11.  Looks good to go.  

She came and picked it up.
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Laven Voth Nov 19, 2013 02:21 PM 
Task reassigned to Laven Voth.
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Katie Halvorson Nov 19, 2013 09:21 AM 
When she tries to get on the computer, the
anti-virus pops up and says that she has a virus
and won't let her do anything on the computer. She
would like to make sure the hard drive is backed
up if possible.  She also has dual operating
system on it. 

I have the computer here up at UCS when someone is
ready to look at it.

Her office is ITC310D.
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