Service Request Ticket

Service Request Information

CONTACT	Name	Henderson, Monica	Date	Nov 19, 2013 11:56 AM
	Department	Human Resources	Phone	88631
	Location		Email	hendersonm@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20110906 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	OptiPlex 990 SFF, Intel Core i5 2500(3.3GHz, 6M)
	Serial No.	2BY05V1	Location	PDR
	CPU	Intel Core i5-2500(3.3GHz,6M,TV-x)
	OS	Windows 7 Pro, 64 bit	Software	MS Office Pro Plus 2010 from P0085446,
	Wired NIC	18:03:73:26:0F:EF

TECHS	Submitted by	Shandelle Plasker	Contact	peppers@wou.edu	88956
	Primary Technician		Contact	lwidmer11@wou.edu	88925

Entered by	Date	Memo
Lexie Widmer			Email Public
Entered by	Date	Memo
Lexie Widmer	Nov 21, 2013 03:24 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Lexie Widmer	Nov 21, 2013 03:24 PM	She had adobe installed, but was not the default program for pdfs.	Add Attachment
Lexie Widmer	Nov 21, 2013 03:09 PM	Task reassigned to Lexie Widmer.	Add Attachment
Lori Burgeson	Nov 21, 2013 02:42 PM	Task reassigned to UCS Tech.	Add Attachment
Nicole Crane	Nov 21, 2013 02:23 PM	Task reassigned to Lori Burgeson.	Add Attachment
Nicole Crane	Nov 21, 2013 02:21 PM	Ext: 88631 Ad 206	Add Attachment
Nicole Crane	Nov 20, 2013 09:24 AM	Emailed her asking for her extension, and location I don't have any records of it.	Add Attachment
Lori Burgeson	Nov 19, 2013 12:10 PM	Task reassigned to Nicole Crane.	Add Attachment
Lori Burgeson	Nov 19, 2013 12:10 PM	Nicole, please update the information on Monica. We cannot call this person to try to get her issue resolved.	Add Attachment
Shandelle Plasker	Nov 19, 2013 11:56 AM	She does not have Adobe installed on her computer and would like to have it. She tried it by her self but she needs admin rights. Available: Today- 8AM-5PM Thursday: 11AM-5PM Friday:9AM-2PM She would like to be contacted by email. Her email is hendersonm@wou.edu	Add Attachment