Service Request Ticket - # 52385

Service Request Information

CONTACT Name Groshong, Cara   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 19, 2013 02:39 PM
Department Advancement & Foundation Phone 88148
Location Email groshonc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20091189[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Xerox Phaser 8860/DN Color Laser Printer
Serial No. HAV134241 Location PDR

Model 8860/DN Hostname ua-wolf
Notes Ink/Toner Refill

Wired NIC 00:00:AA:D2:BF:F0

TECHS Submitted by Lexie Widmer Contact lwidmer11@wou.edu 88925
Primary Technician Contact lvoth11@wou.edu 88925

Tracking

Entered by Date Memo
Laven Voth
Email

Public
Entered by Date Memo
Laven Voth Nov 20, 2013 10:59 AM 
Task reassigned to Laven Voth.
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Laven Voth Nov 20, 2013 10:59 AM 
Task reassigned to Laven Voth.
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Laven Voth Nov 20, 2013 10:59 AM 
Was set to label as paper type, and that type will 
not allow duplex.
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Lori Burgeson Nov 20, 2013 10:25 AM 
Please look at the printer itself to see if there is 
a setting on the printer
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Lori Burgeson Nov 20, 2013 10:25 AM 
Task reassigned to UCS Tech.
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Lori Burgeson Nov 20, 2013 10:25 AM 
****This is an email****
Hi Lori,

I tried to duplex print before and after 
restarting the printer, it didn't work. I 
restarted my machine and tried again, no good. 
It's still not playing nice :)

Thank you,

Cara
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Lori Burgeson Nov 20, 2013 09:41 AM 
Task reassigned to Lori Burgeson.
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Lori Burgeson Nov 20, 2013 09:41 AM 
****This is an email****
Hi Cara,

Can you please try printing to UA-Wolf again?  I 
changed some settings on the print server.  It is 
possible that you will have to power cycle the 
printer if your print doesnt come out double-sided 
the first time.  Let me know the results, please.

Thanks,
Lori
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Lexie Widmer Nov 19, 2013 02:39 PM 
****This is an email****
Hi,

Our color printer "Wolf" WOU #20091189[Edit Inv], located
downstairs in the Cottage, is not allowing us to
print double sided as it has in the past. We've
tried everything we can think of, from changing
the default settings on our computers to changing
the paper settings on the printer itself, nothing
is working. We've restarted documents and
computers and the printer, no change.

Is there something we're missing or is this
something we need to request assistance with to fix?

Thank you,
Cara

Cara Groshong
Advancement Operations & Finance Manager
WOU Advancement ~ WOU Foundation

And give. Give in any way you can, of whatever you
possess. To give is to love. To withhold is to
wither. Care less for your harvest than for how it
is shared, and your life will have meaning and
your heart will have peace.¿
~Kent Nerburn
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