Service Request Ticket

Service Request Information

CONTACT	Name	Clark, Daniel	Date	Nov 19, 2013 04:57 PM
	Department	Center for Academic Innovation	Phone	88361
	Location		Email	clarkdan@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20130428 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	B26S9Z1	Description	Dell OptiPlex 9020 SFF, i7-4770(quad 3.4GHz, 8MB)
	Serial No.	B26S9Z1	Location	PDR 2023 Giveaway
	CPU	Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	Microsoft Office Pro Plus 2013 downgraded to 2010 from P0092469, Adobe CS6 Master from P0092469, Camtasia Studio v8.1/Sangit v.11.2 WIN bundle VISA2013003796; TRANSFERRED:Articulate Storyline 2 bundle from VISA2015004699 MOVED to W#20110871 9-15-2016;
	Wired NIC	F8:B1:56:A6:2D:C3

TECHS	Submitted by	Sarah Pettigrew	Contact	spettigrew12@wou.edu	88925
	Primary Technician		Contact	goodeld@wou.edu	88122

Entered by	Date	Memo
Dale Goodell			Email Public
Entered by	Date	Memo
Dale Goodell	May 02, 2014 09:45 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Dale Goodell	Nov 26, 2013 03:42 PM	Task reassigned to Dale Goodell.	Add Attachment
Dale Goodell	Nov 26, 2013 03:42 PM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Tricia Flaherty	Nov 20, 2013 01:51 PM	Task reassigned to New Equip. Setup.	Add Attachment
Tricia Flaherty	Nov 20, 2013 01:48 PM	Task reassigned to UCS Tech.	Add Attachment
Tricia Flaherty	Nov 20, 2013 01:48 PM	Contact changed from Tricia Flaherty to Daniel Clark.	Add Attachment
Tricia Flaherty	Nov 20, 2013 01:44 PM	This is for new faculty area in CTL ITC204/205 area and needs additional software: T:\Adobe Creative Suite\Adobe CS6 Suites\AdobeCS6MasterCollWIN&MAC and T:\camtasia\Studiov8-Snagitv11BundelWIN	Add Attachment
Sarah Pettigrew	Nov 19, 2013 04:57 PM	NEW EQUIP SETUP: A Dell computer and two monitors need to be setup and delivered to ITC 204/205. The WOU # of the computer is 20130428. The WOU #s of the monitors are 20130429 and 20130430. The equipment is on the counter in ITC 008.	Add Attachment