Service Request Ticket

Service Request Information

CONTACT	Name	Clark, Daniel	Date	Nov 19, 2013 05:09 PM
	Department	Center for Academic Innovation	Phone	88361
	Location		Email	clarkdan@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20130431 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple iMac 27-inch, Intel Core i7 #Z0PG
	Serial No.	D25LP190F8JC	Location	PDR
	CPU	Intel Core i7(3.4GHz quad core, 6MB L3 cache)
	OS	MAC OS X 10.9 (Mavericks)	Software	MS Office 2011 Std for MAC from P0092469, Adobe CS6 Master Coll. from P0092469, ScreenFlow 4 from VISA2013003797; Gifox Pro v2.* VISA2019010246 Order11599 SR#;

TECHS	Submitted by	Sarah Pettigrew	Contact	spettigrew12@wou.edu	88925
	Primary Technician		Contact	goodeld@wou.edu	88122

Entered by	Date	Memo
Dale Goodell			Email Public
Entered by	Date	Memo
Dale Goodell	May 02, 2014 09:47 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Dale Goodell	Nov 26, 2013 03:42 PM	Task reassigned to Dale Goodell.	Add Attachment
Dale Goodell	Nov 26, 2013 03:42 PM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Tricia Flaherty	Nov 20, 2013 01:51 PM	Task reassigned to New Equip. Setup.	Add Attachment
Tricia Flaherty	Nov 20, 2013 01:51 PM	Task reassigned to UCS Tech.	Add Attachment
Tricia Flaherty	Nov 20, 2013 01:51 PM	Contact changed from Tricia Flaherty to Daniel Clark.	Add Attachment
Tricia Flaherty	Nov 20, 2013 01:51 PM	This is for new faculty area in CTL ITC204/205 area and needs additional software: T:\Adobe Creative Suite\Adobe CS6 Suites\AdobeCS6MasterCollWIN&MAC and T:\5. Mac Software\ScreenFlow_Telestream\ScreenFlow4	Add Attachment
Sarah Pettigrew	Nov 19, 2013 05:09 PM	NEW EQUIP SETUP: An iMac and SuperDrive need to be setup and delivered to ITC 204/205. The WOU # of the iMac is 20130431. The equipment is located on the counter in ITC 008.	Add Attachment