Service Request Ticket

Service Request Information

CONTACT	Name	Davis, Cheryl	Date	Nov 20, 2013 10:02 AM
	Department	Deaf Studies and Professional Studies	Phone	88053
	Location		Email	davisc@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Tablet	Edit WOU #	20111110 (opens in a new window)	Bldg/Room	SSC 221
	Service Tag		Description	Apple iPad with Wi-Fi 32GB - Black #MC706LL/A
	Serial No.	DMPHTVT9DJ8R	Location	Cheryl Davis, Special ED RRCD
	CPU	1GHz dual-core Apple A5
	OS	iOS 5	Software	Appstore purchase of Documents to Go Premium Office Suite order#6357(P0085394)
	Wireless NIC	64:20:0C:D5:23:ED
	Bluetooth NIC	64:20:0C:D5:23:EE

TECHS	Submitted by	Lexie Widmer	Contact	lwidmer11@wou.edu	88925
	Primary Technician		Contact	lwidmer11@wou.edu	88925

Entered by	Date	Memo
Lexie Widmer			Email Public
Entered by	Date	Memo
Lexie Widmer	Nov 25, 2013 09:52 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Lexie Widmer	Nov 25, 2013 09:52 AM	She picked it up.	Add Attachment
Lexie Widmer	Nov 20, 2013 10:20 AM	Task reassigned to Lexie Widmer.	Add Attachment
Lexie Widmer	Nov 20, 2013 10:20 AM	Megan was able to start it (power + home button). Called her cell and ext., left a VM saying it could be picked up.	Add Attachment
Megan Thibeault	Nov 20, 2013 10:17 AM	Just had to do a hard restart by holding down the home and lock buttons at the same time.	Add Attachment
Lexie Widmer	Nov 20, 2013 10:02 AM	Her Ipad died last night, so she charged it all night. It still won't turn on. It's done this before where it'll die suddenly, but she's always been able to recharge it. The ipad is in a red case on the back desk up at the SRD. Cell 503-991-4987. She won't be on campus for the next couple of days, so call the cell if you have any questions.	Add Attachment