Service Request Ticket - # 52396

Service Request Information

CONTACT Name DeWitt, Natalie   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 20, 2013 10:27 AM
Department Health & Exercise Science Phone 88216
Location Email dewittn@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20130071[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple MacBook Pro 13-inch w/ Retina Display #Z0PW
Serial No. SC02L318JFFRR Location PDR

CPU Intel Core i5(2.3GHz dual-core, 3MB L3)


OS MAC OS X 10.12 (macOS Sierra) Software Has Caspar Suite Installed

Wireless NIC 54:26:96:DC:00:CF


Bluetooth NIC 54:26:96:DC:00:D0

TECHS Submitted by Tricia Flaherty Contact flahert@wou.edu 88925
Primary Technician Contact lvoth11@wou.edu 88925

Tracking

Entered by Date Memo
Laven Voth
Email

Public
Entered by Date Memo
Laven Voth Nov 22, 2013 02:07 PM 
Status changed from (1) Pending to (5) Completed
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Laven Voth Nov 22, 2013 02:07 PM 
Installed, and did the firmware update.
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Lexie Widmer Nov 21, 2013 05:02 PM 
Task reassigned to Laven Voth.
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Tricia Flaherty Nov 21, 2013 03:46 PM 
you might try this firmware update to resolve the
thunderbolt issue http://support.apple.com/kb/DL1653
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Lexie Widmer Nov 21, 2013 03:30 PM 
Task reassigned to Lexie Widmer.
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Lexie Widmer Nov 21, 2013 03:30 PM 
Cable that goes from thunderbolt to laptop is not
working.  The charger for the macbook is also
acting funky, (not charging), but she was able to
fiddle with it.
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Katie Halvorson Nov 21, 2013 01:59 PM 
She is available today till 5 and monday or
tuesday 2-4 if need be.  The Thunderbolt is having
issues today if someone can come look at it.

She can't get Thunderbolt to come on also.  It
only shows that she has a laptop display when she
has this problem.  It doesn't always have the
problem but will randomly have issues.  It acts
like it has no charge when it isn't working properly.
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Craig Reno Nov 21, 2013 08:55 AM 
Left VM
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Tricia Flaherty Nov 20, 2013 10:27 AM 
Software for install can be found at:
T:\5. Mac Software\Parallels\ParallelsDesktopforMACv9
T:\3.OS\Windows7\win7pro-DeWitt_HPE_MBP13.txt
T:\ATLAS.ti\ATLAS.ti_7
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