Service Request Ticket - # 52397

Service Request Information

CONTACT Name Thomas, Cathy   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 20, 2013 11:02 AM
Department The Research Institute Phone 5413460593
Location Email thomasc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Laptop Edit WOU # 20130316[Edit Inv] (opens in a new window) Bldg/Room TODD 210
Service Tag Description Apple MacBook Pro 13-inch with Retina Display #Z0PW
Serial No. C02L71ERFFRR Location Robyn Lopez-Melton

CPU Intel Core i7(3.0GHz dual-core, 4MB L3 cache)


OS MAC OS X 10.8 (Mountain Lion) Software MS Office 2011 Std for MAC from P0091622, Adobe Acrobat Pro XI (v.11) for MAC from P0092529, Adobe CS6 Design Standard for MAC/WIN from P0093734, IBM SPSS Statistics Premium Faculty Pack TERM License(installed as v.22 yearly renewal expired May 31,2015) from P0094061

Wireless NIC 54:26:96:DD:7F:39


Bluetooth NIC 54:26:96:DD:7F:3A


TECHS Submitted by Tricia Flaherty Contact flahert@wou.edu 88925
Primary Technician Contact jpetersen11@wou.edu 88925

Tracking

Entered by Date Memo
Jared Petersen
Email

Public

Entered by Date Memo
Jared Petersen Dec 06, 2013 10:23 AM
Status changed from (1) Pending to (5) Completed
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Jared Petersen Dec 06, 2013 10:23 AM
Closing this service request out to create a new one specifically for 
the printer setup. SR #52507.
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Lori Burgeson Dec 05, 2013 03:53 PM
Jared - if they want this printer networked, there 
is work I need to do after a port is activated.
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Jared Petersen Dec 04, 2013 10:42 AM
Outlet is 004B061A-D, open ethernet port is port 1.

Printer is a HP Jetdirect 615n.
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Jared Petersen Dec 04, 2013 10:40 AM
****This is an outgoing email****
Hey Cathy,

I stopped by when your office mate was around and tested out 
the open ethernet port. Unfortunately, it isn't active. You're 
probably looking at around $17.50 to get the port up and 
running. After that, we should be good to go, provided that the 
printer still works.

Let me know what you want to do.

Thanks,

Jared Petersen
UCS Student Computer Technician
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Jared Petersen Dec 04, 2013 10:30 AM
Went over and found that one port is open near where she wants to 
put the printer but it is not currently active.
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Jared Petersen Dec 03, 2013 02:59 PM
* know that we can hook up her printer to the network provided she 
has an active internet port and that the printer is able to do so.
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Jared Petersen Dec 03, 2013 02:58 PM
Sent her an email to let her know.
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Jared Petersen Dec 03, 2013 02:15 PM
Installed the software for her.

Wants to have an old printer networked as opposed to the old 
USB method. Told her that I would have to ask Megan, since it 
had never been networked previously. Wou # for the printer is 
#20041156[Edit Inv]
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Jared Petersen Dec 02, 2013 01:26 PM
Status changed from (2) Scheduled to (1) Pending
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Jared Petersen Dec 02, 2013 11:44 AM
Office was empty when I stopped by, so I shot an email off to her to 
set up a new time.
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Jared Petersen Dec 02, 2013 11:35 AM
Stopped by her office. Was not able to stop by earlier to install the 
program because the internet was down.
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Jared Petersen Nov 27, 2013 12:22 PM
Task reassigned to Jared Petersen.
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Jared Petersen Nov 27, 2013 12:22 PM
Status changed from (1) Pending to (2) Scheduled
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Jared Petersen Nov 27, 2013 12:21 PM
****This is an outgoing email****
Thanks! I will try to meet with you on Monday around 10:00 AM.

Jared Petersen
UCS Student Tech
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Jared Petersen Nov 27, 2013 12:17 PM
****This is an email****
I am on campus on Monday 12/2 and Tuesday 12/3 from 7am - 
3pm.  My office is in Todd Hall  #216. 

THANKS
Cathy
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Jared Petersen Nov 26, 2013 05:03 PM
Emailed for availability and update in contact information, since 
Megan mentioned that it may be out of date.
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Dyl Karbia Nov 26, 2013 02:53 PM
Left VM
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Adam Fyffe Nov 26, 2013 10:44 AM
Task reassigned to UCS Tech.
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Adam Fyffe Nov 21, 2013 09:08 AM
Task reassigned to Adam Fyffe.
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Craig Reno Nov 21, 2013 08:49 AM
*** This is an Email ***
Monday before 2:00 would be great
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Craig Reno Nov 21, 2013 08:44 AM
Emailed asking for availability
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Tricia Flaherty Nov 20, 2013 11:02 AM
Software and license info can be found at:
T:\Adobe Acrobat\Acrobat11Pro
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