Service Request Ticket - # 52398

Service Request Information

CONTACT Name Student, Student   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 20, 2013 11:08 AM
Department Phone 88925
Location Email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20110098[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell Optiplex 990 SFF, Intel Core i5 2400(3.1GHz,
Serial No. 34FKZQ1 Location PDR

CPU Intel Core i5-2400(3.1GHz,6M,TV-x)


OS Unknown Software Win 7 Pro, bundled with Roxio Creator and CyberLink PowerDVD, MS Office Pro Plus 2010 from P0081747 installed as Office Pro Plus 2007

Wired NIC 78:2B:CB:B3:9B:C0

TECHS Submitted by Bryan Plasker Contact bplasker08@wou.edu 88925
Primary Technician Contact creno11@wou.edu 88925

Tracking

Entered by Date Memo
Craig Reno
Email

Public
Entered by Date Memo
Craig Reno Nov 21, 2013 09:32 AM 
Status changed from (1) Pending to (5) Completed
 Add Attachment
Craig Reno Nov 21, 2013 09:32 AM 
20110098[Edit Inv] was displaying the "Specified port unknown" error 
when selecting either of the printers. Microsoft Fixit 50984 
found here http://support.microsoft.com/kb/2793718 allowed 
me to add the printer and print from the computer. Logged out, 
logged back in and tried it again, and it still worked.

20110099[Edit Inv] worked without me having to do anything.
 Add Attachment
Craig Reno Nov 21, 2013 09:10 AM 
Task reassigned to Craig Reno.
 Add Attachment
Bryan Plasker Nov 20, 2013 11:57 AM 
The two computers that are having this issue are
WOU#'s 
-20110098[Edit Inv]
-20110099[Edit Inv]
These computers are on the far left of the lab as
you enter from the front of the building in the
2nd and 3rd rows.
 Add Attachment
Public
Bryan Plasker Nov 20, 2013 11:08 AM 
Computer in APSC Lab 101
This computer has had issues this morning with
connecting to printers. When selecting either of
the lab printers a message shows 
"Windows cannot connect to the printer. The
specified port is unknown." I have logged into my
account on the same computer and my account shows
the printer and can print, but other students who
log on have the problem of connecting.
 Add Attachment
Public