Service Request Ticket - # 52399

Service Request Information

CONTACT Name Carter, Scott   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 20, 2013 11:15 AM
Department Library & Media Services Phone 88848
Location Email carters@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20110097[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell Optiplex 990 SFF, Intel Core i5 2400(3.1GHz,
Serial No. 34JLZQ1 Location PDR

CPU Intel Core i5-2400(3.1GHz,6M,TV-x)


OS Unknown Software MS Office Pro Plus 2010 from P0081747 installed as Office Pro Plus 2007, TRANSFER to W#201300224 Camtasia 7.1 from ODS Grant bundle, Dragon Naturally Spring Prem Ed. v12 from P0092529

Wired NIC 78:2B:CB:B3:9E:C3

TECHS Submitted by Tricia Flaherty Contact flahert@wou.edu 88925
Primary Technician Contact creno11@wou.edu 88925

Tracking

Entered by Date Memo
Craig Reno
Email

Public
Entered by Date Memo
Craig Reno Nov 20, 2013 03:07 PM 
Status changed from (1) Pending to (5) Completed
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Craig Reno Nov 20, 2013 03:07 PM 
Monitor 20110114[Edit Inv] was connected to 20110097[Edit Inv]. Installed and 
tested Dragon Naturally Speaking, left headset with Scott.
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Craig Reno Nov 20, 2013 02:03 PM 
Computer is being used right now, will try back later.
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Craig Reno Nov 20, 2013 01:28 PM 
Task reassigned to Craig Reno.
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Tricia Flaherty Nov 20, 2013 11:15 AM 
Please double check W# of cpu as he actually only
gave me monitor #20110114[Edit Inv] and I tried to match up
in inventory record which gave me W#20110097[Edit Inv], if
it is different let me know. There is a headset
and quickstart guide with Invoice on the shelf
near restroom.  Installer can be found here:
T:\DragonNaturallySpeaking\12PremiumAcadEdition
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