Service Request Ticket

Service Request Information

CONTACT	Name	Carter, Scott	Date	Nov 20, 2013 12:20 PM
	Department	Library & Media Services	Phone	88848
	Location		Email	carters@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20130151 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	iMac, 21.5-inch, Intel Core i5, 2.7GHz, Quad core
	Serial No.	D25L61JFDNML	Location	PDR 2023 Giveaway
	CPU	Intel Core i5(2.7GHz Quade-core, 6MB L3)
	OS	Unknown	Software	MS Office 2011 Std for MAC from P0091591, Adobe CS6 Master Coll. from P0091311,TRANSFERING TO W#20110405 Apple Final Cut Pro X from P0092528, Roxio Toast Titanium v11 from P0092312; QuickTime 7 Pro for MAC from P0057077
	Wired NIC	10:DD:B1:EA:4F:B9
	Wireless NIC	EC:35:86:2D:9F:B8
	Bluetooth NIC	EC:35:86:2D:9F:B9

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	creno11@wou.edu	88925

Entered by	Date	Memo
Craig Reno			Email Public
Entered by	Date	Memo
Craig Reno	Nov 20, 2013 03:09 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Craig Reno	Nov 20, 2013 03:09 PM	Installed Roxio and Final Cut on the last imac.	Add Attachment
Craig Reno	Nov 20, 2013 02:04 PM	Installed Roxio on 3 of the 4 computers. The final one, 20130151 is being used by someone right now. It also needs final cut, will come back for it later.	Add Attachment
Craig Reno	Nov 20, 2013 01:29 PM	Task reassigned to Craig Reno.	Add Attachment
Tricia Flaherty	Nov 20, 2013 12:20 PM	Apple Final Cut goes just on W#20130151 and install info can be found here(via UCSappstore@wou.edu): T:\5. Mac Software\Apple Final Cut\FinalCutProX and install Roxio Toast Titanum v.11 for 4 imac desktops W#20130150-20130153 and software and install info can be found here: T:\Roxio\Toast\Toast_Titanium_11_Pro	Add Attachment