Service Request Ticket

Service Request Information

CONTACT	Name	Dantas-Whitney, Maria	Date	Nov 20, 2013 03:46 PM
	Department	College of Education	Phone	88636
	Location		Email	dantasm@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20090294 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 960 SFF,Core2Duo, 3.0GHz,6M, 1333FSB
	Serial No.	HFNZVH1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Unknown	Software	upgraded to WIN7 PRO from P0082267 9-2011, orig-WIndows Vista Bus32bit downgraded to WIN XP Pro SP3, MS Office Pro Plus 2007 from P0071641, EndNote X5 for WIN from P0082321, QSR-NVivo 9 for WIN from VISA2011002719, MS Office Pro Plus 2010 for WIN and MS Office Multi Language Pack 2010 from P0082710, Camtasia Studio v8.2 for WIN from VISA2013003817
	Wired NIC	00:24:E8:34:D1:79

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	burgesonl@wou.edu	88955

Entered by	Date	Memo
Lori Burgeson			Email Public
Entered by	Date	Memo
Lori Burgeson	Nov 21, 2013 03:07 PM	Task reassigned to Lori Burgeson.	Add Attachment
Lori Burgeson	Nov 21, 2013 03:07 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Lori Burgeson	Nov 21, 2013 03:07 PM	Dyl installed the PC version and I installed the Mac version.	Add Attachment
Dyl Karbia	Nov 21, 2013 02:35 PM	Task reassigned to Dyl Karbia.	Add Attachment
Craig Reno	Nov 21, 2013 10:58 AM	Available all day today, would prefer to have it done before 1 pm.	Add Attachment
Craig Reno	Nov 21, 2013 08:41 AM	Left VM	Add Attachment
Tricia Flaherty	Nov 20, 2013 03:46 PM	Camtasia Studio v8.2 on desktop PC(W#20090294): T:\camtasia\Studio8WIN and Camtasia v2.6 for MAC air laptop(W#20110505): T:\camtasia\Camtasia_MACv2.x	Add Attachment