Service Request Ticket

Service Request Information

CONTACT	Name	Rupp, Katie	Date	Nov 21, 2013 08:21 AM
	Department	Business Services	Phone	88291
	Location		Email	ruppk@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20031446 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	HP LaserJet 4200dtn
	Serial No.	susgns40088	Location	PDR
	Model	Q2428A#ABA	Hostname	pop-ad-4200dtn.wou.edu
	Notes	Duplex; additional 500 sheet tray MAINT REPAIR: Maint kit for LJ4200 from P0088910 installed MARCH2013 on SR49725, LJ 4200 Transfer roller from P0092613 installed Nov 2013 on SR52408, LJ 4200 Maint Kit 110V refurb #Q2429A EXCHfrom P0096424 JAN2015 SR55779, HP LJ 4200 MaintKit#Q2429A(EXCHG) P0099752 SR58995 JAN2016 IP:140.211.117.21; PRINT MAINT: HP LaserJet 4200 Maintenance Kit #Q2429A, P0102302, OCT2016, SR61545	Ink/Toner Refill
	Wired NIC	00:30:6E:FE:C7:12

TECHS	Submitted by	Shandelle Plasker	Contact	peppers@wou.edu	88956
	Primary Technician		Contact	thibeaultm@wou.edu	88925

Entered by	Date	Memo
Megan Thibeault			Email Public
Entered by	Date	Memo
Megan Thibeault	Nov 27, 2013 01:11 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Megan Thibeault	Nov 27, 2013 01:11 PM	Replaced the transfer roller and put in new toner. Printing great.	Add Attachment
Megan Thibeault	Nov 21, 2013 11:33 AM	PR#7412	Add Attachment
Megan Thibeault	Nov 21, 2013 11:32 AM	Needs a new transfer roller	Add Attachment
Megan Thibeault	Nov 21, 2013 11:29 AM	Task reassigned to Megan Eichler.	Add Attachment
Shandelle Plasker	Nov 21, 2013 08:21 AM	She is having issues with her printer printing black smudges on her paper. She checked the toner and that does not need to be replaced. She also wanted to know if she could get a new wou sticker for the printer sense she barley can read hers. Available 8 to 5	Add Attachment