Service Request Ticket

Service Request Information

CONTACT	Name	Guy, Trisha	Date	Nov 21, 2013 10:55 AM
	Department	Student Health & Counseling Center	Phone	88844
	Location		Email	guyt@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Scanner	Edit WOU #	20120568 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Epson WorkForce DS-6500 Document Scanner #B11B205221
	Serial No.	PWTZ000872	Location	PDR

TECHS	Submitted by	Shandelle Plasker	Contact	peppers@wou.edu	88956
	Primary Technician		Contact	burgesonl@wou.edu	88955

Entered by	Date	Memo
Lori Burgeson			Email Public
Entered by	Date	Memo
Lori Burgeson	Nov 22, 2013 11:48 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Lori Burgeson	Nov 22, 2013 11:48 AM	Scanner has been moved to new station. Uninstalled remote scan from Nora's laptop and installed it on new laptop. Tested the scanning in medicat and everything is working well.	Add Attachment
Lori Burgeson	Nov 22, 2013 10:06 AM	Task reassigned to Lori Burgeson.	Add Attachment
Lori Burgeson	Nov 22, 2013 10:06 AM	Left Trisha a voicemail asking where the other computer is located and to make sure it too needs the remote scan software installed for scanning into medicat	Add Attachment
Lori Burgeson	Nov 21, 2013 11:04 AM	In order to connect this scanner to a computer that accesses medicat, it needs remote scan installed on the local computer. Remote scan is a licensed product, so medicat will most likely need to be called to get it working with that computer	Add Attachment
Shandelle Plasker	Nov 21, 2013 10:55 AM	She needs her scanner moved and hooked up to another computer. The other computers wou# is 20120621. This scanner does have the program medicate on it and will need to be hooked back up properly after moving the scanner. She is available M-F 8AM to 5PM except this Friday 12PM to 1PM. If you need to contact her she said email or phone works.	Add Attachment