Service Request Ticket - # 52412

Service Request Information

CONTACT Name Bracy, Jennifer   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 21, 2013 11:17 AM
Department Creative Arts Phone 88534
Location Email bracyj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20110420[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple iMac 27-inch,3.4GHz Quad-Core Intel i7 #Z0M7
Serial No. D25GQ1QVDHJW Location PDR

CPU 3.4GHz Quad-Core Intel Core i7


OS Unknown Software bundled with iLife'11, Microsoft Office 2011 for MAC from P0083713 Adobe Master Collection CS5.5 MAC P0083713 Apple Keynote '09 Volume Licenses 22 seats from P0083717, Adobe Master Coll. CS6 from P0091311 JULY2013

Wired NIC 3C:07:54:27:4C:6D


Wireless NIC E4:CE:8F:67:CE:EB


Bluetooth NIC 34:51:C9:F3:80:92

TECHS Submitted by Shandelle Plasker Contact peppers@wou.edu 88956
Primary Technician Contact jpetersen11@wou.edu 88925

Tracking

Entered by Date Memo
Jared Petersen
Email

Public
Entered by Date Memo
Jared Petersen Dec 02, 2013 12:49 PM 
Status changed from (1) Pending to (5) Completed
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Jared Petersen Dec 02, 2013 12:49 PM 
Checked it out with her and it was working perfectly.
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Jared Petersen Nov 25, 2013 10:13 AM 
****This is an incoming email 11/22 l****
Hmmm... that's strange. We tried from Acrobat and from 
Preview, then restarted the system and tried again. May be just 
one of those weird things. I'll watch for it next week. Thanks!

Jen
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Jared Petersen Nov 22, 2013 02:17 PM 
I went back over with Lexie and found that the printer driver for 
Kandinks was for another, similar model of printer so we deleted 
the printer in settings and re-added it with the proper drivers.

I'll still try to talk to Jen though to see if what I did actually fixed 
it.
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Jared Petersen Nov 22, 2013 02:14 PM 
Task reassigned to Jared Petersen.
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Jared Petersen Nov 22, 2013 11:54 AM 
Task reassigned to UCS Tech.
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Jared Petersen Nov 22, 2013 11:54 AM 
Went by and checked out the computer. It prints just fine and I 
wasn't able to reproduce her error. I will have to shoot her an email 
or stop by next Wednesday, since her schedule is full pretty much 
every other day.
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Jared Petersen Nov 22, 2013 11:36 AM 
Task reassigned to Jared Petersen.
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Dyl Karbia Nov 22, 2013 08:53 AM 
Check her office she wasn't around.
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Lori Burgeson Nov 21, 2013 12:26 PM 
Room open Mon, Wed, & Fri
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Shandelle Plasker Nov 21, 2013 11:17 AM 
****This is an email****
Hi -
One small issue here in ITC210... system #20110420[Edit Inv]
seems to need printer driver software reinstalled.
When printing from several different applications,
the 'Printer Settings' option menus (for ex: Media
Type) are not available.

Thanks!

Jen Bracy
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