Service Request Ticket

Service Request Information

CONTACT	Name	Schmidt, Katherine	Date	Nov 22, 2013 09:58 AM
	Department	Writing Center	Phone	88234
	Location		Email	schmidtk@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20091462 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple iMac, 21.5-inch, Intel Core 2 Duo #Z0GC
	Serial No.	W80240AU5PK	Location	PDR
	CPU	Intel Core 2 Duo 3.06Ghz(6MB L2, 1066Mhz FSB)
	OS	MAC OS X 10.7 (LION)	Software	Microsoft Office for Mac 2008 from P0075359, Upgrade to OS10.7 Lion from P0081770(stock) JULY2012
	Wired NIC	34:15:9E:1E:C2:E8
	Wireless NIC	D8:30:62:58:54:BF
	Bluetooth NIC	64:B9:E8:ED:5D:90

TECHS	Submitted by	Jennifer McCarroll	Contact	jmccarroll11@wou.edu	88925
	Primary Technician		Contact	jpetersen11@wou.edu	88925

Entered by	Date	Memo
Jared Petersen			Email Public
Entered by	Date	Memo
Jared Petersen	Nov 22, 2013 10:48 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Jared Petersen	Nov 22, 2013 10:48 AM	Power strip was bad. They had an extra, so I used that. Works now.	Add Attachment
Jared Petersen	Nov 22, 2013 10:28 AM	Took the computer back to my office and turned it on without any issues. I'm betting that their power strip is bad or that their power outlet does not have power to it.	Add Attachment
Jared Petersen	Nov 22, 2013 10:27 AM	Priority changed from (4) Moderate Priority to (2) High Priority.	Add Attachment
Jared Petersen	Nov 22, 2013 09:58 AM	Priority changed from (3) Priority to (4) Moderate Priority.	Add Attachment
Jennifer McCarroll	Nov 22, 2013 09:58 AM	Computer will not turn on. They have tried plugging it in, unplugging it, changing which plug, flipping switches, etc. with no avail. There are no lights on, no buzzes, whirs, etc. No power to the computer this morning.	Add Attachment