Service Request Ticket - # 52420

Service Request Information

CONTACT Name Parpart, Jerrie Lee   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 22, 2013 10:09 AM
Department Library & Media Services Phone 88419
Location Email parparj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20101466[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 990 SFF Core i5-2400, 3.1GHz,6M,TV-x
Serial No. 44YVJQ1 Location PDR

CPU Intel Core i5-2400(3.1GHz,6M,TV-x)


OS Unknown Software MS Office Pro Plus 2010 from P0080959 installed as Office Pro Plus 2007, TRANSFERRED TO new CPU W#20141142 SR59527 MAR2016: Adobe Design Premium CS5.5 WIN from P0081871; Oxygen XML Editor(original v13 VISA2011002717) current maint release v17 on VISA2015004705

Wired NIC 78:2B:CB:A6:60:0B

TECHS Submitted by Nicole Crane Contact ncrane10@wou.edu 88010
Primary Technician Contact creno11@wou.edu 88925

Tracking

Entered by Date Memo
Craig Reno
Email

Public
Entered by Date Memo
Craig Reno Nov 22, 2013 11:37 AM 
Status changed from (1) Pending to (5) Completed
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Craig Reno Nov 22, 2013 11:37 AM 
Needed to unbind and rebind to mash.wou.edu. She can log in now.
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Craig Reno Nov 22, 2013 11:19 AM 
Task reassigned to Craig Reno.
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Nicole Crane Nov 22, 2013 10:11 AM 
She is very leary of us whipping her computer, 
please ask/tell her before you do anything to it.
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Nicole Crane Nov 22, 2013 10:09 AM 
Computer will not allow log in as of today. It 
comes up with error message "The trust 
relationship between work station and domain 
failed"
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