Service Request Ticket - # 52422

Service Request Ticket - # 52422

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Service Request Information

CONTACT	Name	Maty, Siobhan	Date	Nov 22, 2013 11:07 AM
	Department	Health & Exercise Science	Phone	88175
	Location		Email	matys@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20110846 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	2GG65V1	Description	OptiPlex 990 SFF, Intel Core i5 2500(3.3GHz, 6M)
	Serial No.	2GG65V1	Location	PDR 2023 Giveaway
	CPU	Intel Core i5-2500(3.3GHz,6M,TV-x)
	OS	Windows 7 Pro, 64 bit	Software	MS Office Pro Plus 2010 from P0085446; TRANSFERRING TO NEW USER AND UPGRADING --DO NOT RE INSTALL-secondary station install of: STATA/SE12 single user license from VISA2012003072
	Wired NIC	18:03:73:23:50:64

TECHS	Submitted by	Jennifer McCarroll	Contact	jmccarroll11@wou.edu	88925
	Primary Technician		Contact	ucsaccountadmin@wou.edu	88955

Tracking

Entered by	Date	Memo
Account Administration			Email Public
Entered by	Date	Memo
Tricia Flaherty	Apr 10, 2015 10:17 AM	Task reassigned to Account Administration.	Add Attachment
Lori Burgeson	Nov 22, 2013 11:47 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Lori Burgeson	Nov 22, 2013 11:47 AM	Updated Firefox, java, adobe reader, flash player on both machines. Installed Chrome and CutePDF on desktop as laptop already had them. She knows that Adobe Acrobat Pro is a licensed product so she will talk with her department about getting her licensed with it. She is good to go now.	Add Attachment
Jennifer McCarroll	Nov 22, 2013 11:07 AM	**This is an email** Hello, I would like to request assistance with several items. These are listed below: Add Google Chrome to my desktop Add Adobe professional to my desktop and laptop (if possible) Add a way to save items as a pdf from the print screen (e.g., using Cutepdf or a similar program - I think Adobe professional will do this too??) Update all programs on my laptop (It won't let me do it - maybe you can give me administrator priveleges to my laptop?) Update anything else on the desktop. Unfortunately, I am not on campus every day. I have listed the days/times I will be on campus within the next few weeks. Today, Friday 11/22 until 5pm or later. Tuesday 11/26 from 11am - 8pm Tuesday 12/3 from 11am - 8pm Thursday 12/5 from 11am - 8:30pm Friday 12/6 from 10am until 5pm or later Tuesday 12/10 from 9am - 3pm or later Thursday 12/12 from 9am - 8:30pm Please let me know when you may be able to help me. Thank you. Siobhan Maty	Add Attachment