Service Request Ticket

Service Request Information

CONTACT	Name	Carano, Andrea	Date	Nov 22, 2013 01:55 PM
	Department	Education & Leadership	Phone	88675
	Location		Email	caranoa@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20110902 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	OptiPlex 990 SFF, Intel Core i5 2500(3.3GHz, 6M)
	Serial No.	2C515V1	Location	PDR
	CPU	Intel Core i5-2500(3.3GHz,6M,TV-x)
	OS	Windows 7 Pro, 64 bit	Software	MS Office Pro Plus 2010 from P0085446
	Wired NIC	18:03:73:25:41:C4

TECHS	Submitted by	Katie Halvorson	Contact	khalvorson08@wou.edu	88925
	Primary Technician		Contact	creno11@wou.edu	88925

Entered by	Date	Memo
Craig Reno			Email Public
Entered by	Date	Memo
Craig Reno	Nov 22, 2013 02:20 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Craig Reno	Nov 22, 2013 02:20 PM	Needed a way to convert PDF's into JPG. Had reader, rather than acrobat, which cannot convert PDFs. Showed her the print screen function which accomplishes the desired result.	Add Attachment
Craig Reno	Nov 22, 2013 02:05 PM	Task reassigned to Craig Reno.	Add Attachment
Katie Halvorson	Nov 22, 2013 01:56 PM	ED 114C	Add Attachment
Katie Halvorson	Nov 22, 2013 01:55 PM	Andrea was working with Kimber in Adobe and realized she needs to get her Adobe updated. She doesn't have admin rights so she needs someone to come help her. she is available today till 5 and monday-wed she is around 930-5--call first before coming over because she has appts on and off all day.	Add Attachment