Service Request Ticket

Service Request Information

CONTACT	Name	Groshong, Cara	Date	Nov 25, 2013 08:43 AM
	Department	Advancement & Foundation	Phone	88148
	Location		Email	groshonc@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20100757 (opens in a new window)	Bldg/Room	ITC 008 - shelf
	Service Tag	H4XG3Q1	Description	Dell Latitude E6410 2.80GHz, 1066MHz 4M L2 Cache
	Serial No.	H4XG3Q1	Location	was Cara Groshong - PRIMARY STATION COT 110
	CPU	Intel Core i7-640M(2.80GHz, 1066MHz, 4ML2)
	OS	Unknown	Software	Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2010
	Wired NIC	5C:26:0A:3F:B1:42
	Wireless NIC	18:3D:A2:16:40:98
	Bluetooth NIC	1C:65:9D:F5:42:01

TECHS	Submitted by	Lexie Widmer	Contact	lwidmer11@wou.edu	88925
	Primary Technician		Contact	dkarbia11@wou.edu	88925

Entered by	Date	Memo
Dyl Karbia			Email Public
Entered by	Date	Memo
Dyl Karbia	Nov 25, 2013 09:27 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Dyl Karbia	Nov 25, 2013 09:27 AM	Check Cara's office and realize that her Dell laptop wasn't properly seated on the Docking station. I just re-position the laptop. That solve the problem.	Add Attachment
Dyl Karbia	Nov 25, 2013 09:24 AM	Task reassigned to Dyl Karbia.	Add Attachment
Dyl Karbia	Nov 25, 2013 08:56 AM	Left VM	Add Attachment
Lexie Widmer	Nov 25, 2013 08:43 AM	Her computer is not turning on. She has a laptop hooked up to two monitors. When she powers on the laptop, she hears it, but sees nothing on any of the screens. The power button does turn a solid blue. She has checked all appropriate cables. She powered down the laptop, disconnected the external screens, and tried again. No change.	Add Attachment