Service Request Ticket - # 52429

Service Request Information

CONTACT Name Foster, David   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 25, 2013 09:34 AM
Department Social Science Phone 88805
Location Email fosterd@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20110213[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 990 Minitower, i7-2600 (3.4GHz 8M)
Serial No. 3169ZQ1 Location PDR

CPU Intel Core i7-2600(3.4GHz, 8M)


OS Unknown Software Win 7 Pro, bundled with Roxio Creator and CyberLink PowerDVD, MS Office Pro Plus 2010 from P0081747 installed as Office Pro Plus 2007

Wired NIC 18:03:73:B3:90:60

TECHS Submitted by Lexie Widmer Contact lwidmer11@wou.edu 88925
Primary Technician Contact creno11@wou.edu 88925

Tracking

Entered by Date Memo
Craig Reno
Email

Public
Entered by Date Memo
Craig Reno Nov 25, 2013 02:52 PM 
Status changed from (1) Pending to (5) Completed
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Craig Reno Nov 25, 2013 02:52 PM 
Delivered.
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Craig Reno Nov 25, 2013 02:20 PM 
Not in office. Left VM
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Jared Petersen Nov 25, 2013 02:03 PM 
Task reassigned to Craig Reno.
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Jared Petersen Nov 25, 2013 02:03 PM 
Diagnostic came back clean. Sending Craig to deliver it.
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Jared Petersen Nov 25, 2013 12:40 PM 
Running Dell Diagnostic now just in case some larger issue exists 
besides the dust.
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Jared Petersen Nov 25, 2013 12:27 PM 
Task reassigned to Jared Petersen.
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Jared Petersen Nov 25, 2013 12:27 PM 
Dyl found that there was a ton of dust inside the computer that was 
was interfering with its operation. He finished working on it but had 
to go to class, so he left it on his desk.
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Dyl Karbia Nov 25, 2013 12:07 PM 
Task reassigned to Laven Voth.
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Jared Petersen Nov 25, 2013 10:47 AM 
Task reassigned to Dyl Karbia.
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Jared Petersen Nov 25, 2013 10:33 AM 
Task reassigned to Jared Petersen.
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Lexie Widmer Nov 25, 2013 09:34 AM 
Priority changed from (3) Priority to (2) High Priority.
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Lexie Widmer Nov 25, 2013 09:34 AM 
Techs can check in in with Linda, TODD 325 to
access his office.
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Lexie Widmer Nov 25, 2013 09:34 AM 
Error: temperature failure, fan failure,
hard-drive failure.  

He tried to restart the computer, same error
messages.  He can't navigate past them either.
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