Service Request Ticket

Service Request Information

CONTACT	Name	Blatner, Chelsee	Date	Nov 25, 2013 02:11 PM
	Department	Student Engagement	Phone	88647
	Location		Email	blatnerc@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20070433 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	OptiPlex 745, 2.13GHz, 2M, 1066MHz FSB
	Serial No.	7CYXYD1	Location	PDR
	CPU	Intel Core 2 Duo E6400(2.13GHz, 2M, 1066MHz FSB)
	OS	Unknown	Software	Windows Vista downgraded to WIN XP Pro, Microsoft Office Pro Plus 2007 from P0063312 installed as Office Pro 2003,MS OneNote2007 from P0074895
	Wired NIC	00:1A:A0:69:45:8E

TECHS	Submitted by	Shandelle Plasker	Contact	peppers@wou.edu	88956
	Primary Technician		Contact	creno11@wou.edu	88925

Entered by	Date	Memo
Craig Reno			Email Public
Entered by	Date	Memo
Craig Reno	Nov 25, 2013 03:34 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Craig Reno	Nov 25, 2013 03:34 PM	Connected both computers to lab-wuc and lab-wuccolor, set lab- wuc as default.	Add Attachment
Craig Reno	Nov 25, 2013 02:23 PM	Task reassigned to Craig Reno.	Add Attachment
Shandelle Plasker	Nov 25, 2013 02:11 PM	**This is an email** There are two computers in the Non traditional student lounge (room 120, 1st floor of the WUC) that will not print to the WUC computer lab printers (room 111). Please update these two computers so students using the Non traditional student lounge can print to the WUC computer lab printers using their print credits. Index code--SLA915, Activity code--SNTD WOU# 20070433 20070430	Add Attachment