Service Request Ticket - # 52436

Service Request Information

CONTACT Name Barry, Angie   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 25, 2013 02:29 PM
Department Campus Public Safety Phone 88481
Location Email barrya@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20110673[Edit Inv] (opens in a new window) Bldg/Room ITC 008
Service Tag 1Y39NS1 Description OptiPlex 990 SFF, Intel Core i5 2500(3.3GHz, 6M)
Serial No. 1Y39NS1 Location Going to PDR

CPU Intel Core i5-2500(3.3GHz,6M,TV-x)


OS Unknown Software Win 7 Pro, bundled with Roxio Creator and CyberLink PowerDVD, MS Office 2010 Pro Plus from P0084903 installed as Office 2007

Wired NIC 18:03:73:17:3A:2D

TECHS Submitted by Shandelle Plasker Contact peppers@wou.edu 88956
Primary Technician Contact creno11@wou.edu 88925

Tracking

Entered by Date Memo
Craig Reno
Email

Public
Entered by Date Memo
Craig Reno Nov 26, 2013 08:35 AM 
Status changed from (1) Pending to (5) Completed
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Craig Reno Nov 26, 2013 08:35 AM 
Problem with optics not connecting was due to a bad network cable. 
Replaced that, and now optics works fine. The real problem was 
with UC-Zippy, needed to uninstall and reinstall the drivers to get 
that to work.
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Craig Reno Nov 25, 2013 03:59 PM 
The error is likely being caused by the setting I changed last time I 
was over there for SR 52323 . Unable to check that though, 
currently the printer is pulling the IP 0.0.0.0. Restarting and trying 
to renew DHCP didn't change it.
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Craig Reno Nov 25, 2013 03:34 PM 
Task reassigned to Craig Reno.
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Shandelle Plasker Nov 25, 2013 02:29 PM 
****This is an email****
We were having problems with our color printer
¿optics¿. So a tech came over, worked with it and
said my settings on my computer needed changed to
print posters correctly. Now everything that
prints is not formatted correctly. The left side
of all documents has print missing. I need my
computer put back the way it was.

 

Setting my computer back helps with everything
else but still doesn¿t resolve the optics not
printing correctly problem. We need help figuring
out how to set optics so we can use it or we need
to seriously discuss what to do with this printer.
We paid a lot of money for it.

 My computer is 20110673[Edit Inv]

 Optics is 20120294[Edit Inv]
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