Service Request Ticket - # 52445

Service Request Information

CONTACT Name Beaver, Scott   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 26, 2013 10:17 AM
Department Natural Science Division Phone 88205
Location Email beavers@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20121263[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 18FNHX1 Description Dell OptiPlex 9010 SFF, Intel Core i7, 8M, 3.4GHz
Serial No. 18FNHX1 Location PDR 2023 Giveaway

CPU Intel Core i7-3770 (8M, 3.4GH w/HD4000 Graphics)


OS Windows 7 Pro, 64 bit Software Office Pro Plus 2013 P0090649 downgraded to Office Pro Plus 2010, TRANSFER to W#20161099 JUNE2018-- MATLAB individual license P0054558, Mathematica Professional v5.2 P0054563, PCTeX v5 Professional with MathTimePro fonts P0054530, and Macromedia DreamWeaver MX 2004 P0052818, MiKTex is open source, , Adobe Acrobat Pro 10 WIN P0082625, WinEdt v8VISA2013003812, Camtasia Studio v8.5.2 WIN VISA2014004600 MAY2015

Wired NIC B8:CA:3A:8E:4A:57


TECHS Submitted by Sarah Pettigrew Contact spettigrew12@wou.edu 88925
Primary Technician Contact goodeld@wou.edu 88122

Tracking

Entered by Date Memo
Dale Goodell
Email

Public

Entered by Date Memo
Dale Goodell Jan 21, 2014 04:16 PM
Status changed from (7) Waiting for Contact to (5) Completed
Add Attachment
Dale Goodell Jan 21, 2014 04:16 PM
Priority changed from (3) Priority to (2) High Priority.
Add Attachment
Dale Goodell Dec 30, 2013 10:44 AM
Task reassigned to Dale Goodell.
Add Attachment
Katie Halvorson Dec 17, 2013 02:40 PM
Status changed from (1) Pending to (7) Waiting for Contact
Add Attachment
Katie Halvorson Dec 17, 2013 02:40 PM
After the 6th is when he would like this set up. 
He will give us a call on JAN 6th and let us know
when a good time for him will be.
Add Attachment
Craig Reno Dec 17, 2013 01:30 PM
Left VM asking when he wants to have the new stuff delivered. 
Might not be until after the break
Add Attachment
Craig Reno Dec 17, 2013 11:43 AM
Called wolfram, got Mathematica registered. Ready to deliver.
Add Attachment
Craig Reno Dec 13, 2013 11:49 AM
Installed all of the software they need, just need to activate 
mathematica.
Add Attachment
Craig Reno Dec 13, 2013 10:48 AM
Task reassigned to Craig Reno.
Add Attachment
Lexie Widmer Dec 13, 2013 10:21 AM
Installed Sophos and ran Windows Updates.
Add Attachment
Craig Reno Dec 12, 2013 01:05 PM
Still needs sophos, updates and all of their software installed. There 
will be an issue when trying to register mathematica 5.2 that Tricia 
is already aware of. Computer is by my desk.
Add Attachment
Craig Reno Dec 12, 2013 09:18 AM
Computer is already imaged, named and bound. Sent  email asking 
about software and outlook. Also reminded him to back things up 
to H drive.
Add Attachment
Tricia Flaherty Dec 11, 2013 04:19 PM
Task reassigned to UCS Tech.
Add Attachment
Tricia Flaherty Dec 11, 2013 04:19 PM
and he responded...
****This is an email****
Hi Tricia,

Pretty much the only time I am available to do
this is next Monday and Tuesday, the 16th and
17th.  Any time on those days will work. 
Otherwise, we'll have to wait until next year :) 
Cheers,

Scott
Add Attachment
Tricia Flaherty Dec 11, 2013 03:54 PM
Scott has not responded to my email but I am going
to assume he is around tell Dec18th like his wife
Add Attachment
Sarah Pettigrew Nov 26, 2013 10:17 AM
NEW EQUIP SETUP: (GFA) A Dell computer and monitor need to be setup and 
delivered to Scott Beaver in MNB 124. The WOU # of the new computer is 
20121263[Edit Inv] and the new monitor is 20121285[Edit Inv]. The WOU # of the old computer 
is 20091341[Edit Inv] and the old monitors are 20071083[Edit Inv] and 20081413[Edit Inv]. The 
equipment is located on the shelves across from the restroom in ITC 009. 
**The equipment is NOT on the GFA shelf in the hallway**
Add Attachment