Service Request Ticket

Service Request Information

CONTACT	Name	Barry, Angie	Date	Nov 26, 2013 10:44 AM
	Department	Campus Public Safety	Phone	88481
	Location		Email	barrya@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20110029 (opens in a new window)	Bldg/Room	ITC 008
	Service Tag	5SWG4R1	Description	Dell Latitude E6420 i7-2720QM (2.20GHz, 6M, 4GB)
	Serial No.	5SWG4R1	Location	Loaner shelf
	CPU	Intel Core i7-2720QM(2.2GHz, 6MB cache)
	OS	Unknown	Software	WIN 7 PRO SP1(64bit), Cyberlink Power DVD9.5.1 and Roxio Creator Starter ed bundled with laptop, Microsoft Office Pro Plus 2010 from P0081768 installed as Office Pro Plus 2007
	Wired NIC	5C:26:0A:66:C5:7A
	Wireless NIC	A0:88:B4:B0:51:D4
	Bluetooth NIC	D0:DF:9A:3C:85:48

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	afyffe07@wou.edu	88925

Entered by	Date	Memo
Adam Fyffe			Email Public
Entered by	Date	Memo
Adam Fyffe	Dec 04, 2013 08:27 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Adam Fyffe	Dec 04, 2013 08:27 AM	dropped back off to Angie	Add Attachment
Adam Fyffe	Dec 04, 2013 08:15 AM	I have the replacement cord now	Add Attachment
Adam Fyffe	Dec 03, 2013 09:48 AM	I have laptop and Lori is looking into a replacement	Add Attachment
Adam Fyffe	Nov 26, 2013 11:08 AM	Task reassigned to Adam Fyffe.	Add Attachment
Tricia Flaherty	Nov 26, 2013 10:56 AM	if she is not there the laptop is in Chelsee Blatner¿s office	Add Attachment
Tricia Flaherty	Nov 26, 2013 10:44 AM	Please work with Angie to get the laptops power cord replaced on a Student Tech Checkout laptop Latitude E6420	Add Attachment