Service Request Ticket

Service Request Information

CONTACT	Name	Enright, Eric	Date	Nov 26, 2013 11:30 AM
	Department	The Research Institute	Phone	89214
	Location		Email	enrighte@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20130439 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell Latitude E6540 Laptop, i7-4800MQ(Quad 2.7GH)
	Serial No.	HK79VY1	Location	PDR
	CPU	Intel core i7-4800MQ(2.7GHz quad core, 6M cache)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 2013 from P0091562, Adobe Master Collection CS6 WIN from P0092506; Adobe CC201* Named user from UCS order #8625
	Wired NIC	F0:1F:AF:54:6E:24
	Wireless NIC	C4:D9:87:10:49:5C
	Bluetooth NIC	C4:D9:87:10:49:5F

TECHS	Submitted by	Sarah Pettigrew	Contact	spettigrew12@wou.edu	88925
	Primary Technician		Contact	creno11@wou.edu	88925

Entered by	Date	Memo
Craig Reno			Email Public
Entered by	Date	Memo
Craig Reno	Dec 17, 2013 01:46 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Craig Reno	Dec 17, 2013 01:46 PM	Delivered	Add Attachment
Katie Halvorson	Dec 17, 2013 11:31 AM	He will be at lunch 12-1 otherwise bring over before 3 today.	Add Attachment
Craig Reno	Dec 17, 2013 11:01 AM	Ready to deliver, left vm.	Add Attachment
Craig Reno	Dec 11, 2013 12:56 PM	Task reassigned to Craig Reno.	Add Attachment
Tricia Flaherty	Dec 11, 2013 12:38 PM	Task reassigned to UCS Tech.	Add Attachment
Tricia Flaherty	Dec 11, 2013 12:38 PM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Tricia Flaherty	Dec 10, 2013 04:05 PM	Task reassigned to Megan Eichler.	Add Attachment
Sarah Pettigrew	Nov 26, 2013 11:30 AM	NEW EQUIP SETUP: A Dell laptop and E-Port need to be setup and delivered to Eric Enright in TODD 211. The WOU # of the laptop is 20130439 and the E-port is 20130442. The equipment is located on the shelves across from the restroom in ITC 009.	Add Attachment