Service Request Ticket - # 52451

Service Request Information

CONTACT Name Fordham, Kayla   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 26, 2013 01:12 PM
Department Human Resources Phone 88490
Location Email fordhamk@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20110906[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description OptiPlex 990 SFF, Intel Core i5 2500(3.3GHz, 6M)
Serial No. 2BY05V1 Location PDR

CPU Intel Core i5-2500(3.3GHz,6M,TV-x)


OS Windows 7 Pro, 64 bit Software MS Office Pro Plus 2010 from P0085446,

Wired NIC 18:03:73:26:0F:EF

TECHS Submitted by Shandelle Plasker Contact peppers@wou.edu 88956
Primary Technician Contact dkarbia11@wou.edu 88925

Tracking

Entered by Date Memo
Dyl Karbia
Email

Public
Entered by Date Memo
Dyl Karbia Nov 26, 2013 04:17 PM 
Status changed from (1) Pending to (5) Completed
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Dyl Karbia Nov 26, 2013 04:17 PM 
Check the office and was able to resolve the
problem with java not functioning. The current
version of java installed on the computer was
corrupt. I uninstalled the and reinstalled a new
version of Java7.Now it works fine.
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Dyl Karbia Nov 26, 2013 04:05 PM 
Task reassigned to Dyl Karbia.
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Shandelle Plasker Nov 26, 2013 01:12 PM 
****This is an email****
Good afternoon,

One of our computers in the HR office is saying
that the java is out of date and that we need to
update it. It is computer number 20110906[Edit Inv]. Someone
will be at that computer and available anytime
after 3:00 today or anytime from 8:00 - 5:00
tomorrow if that helps at all.

Thank you so much for all you do!
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