Service Request Ticket

Service Request Information

CONTACT	Name	Student, Student	Date	Nov 27, 2013 09:13 AM
	Department		Phone	88925
	Location		Email

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Monitor	Edit WOU #	20080933 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dell UltraSharp 2408WFP 24in monitor
	Serial No.	MX0G283H7426293R20AS	Location	PDR

TECHS	Submitted by	Bryan Plasker	Contact	bplasker08@wou.edu	88925
	Primary Technician		Contact	burgesonl@wou.edu	88955

Entered by	Date	Memo
Lori Burgeson			Email Public
Entered by	Date	Memo
Lori Burgeson	Dec 10, 2013 07:50 AM	Task reassigned to Lori Burgeson.	Add Attachment
Lori Burgeson	Dec 10, 2013 07:50 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Lori Burgeson	Dec 10, 2013 07:50 AM	Have had no contact back from user regarding issue. Ticket can be reopened if issue continues. Closing ticket	Add Attachment
Lexie Widmer	Dec 04, 2013 09:11 AM	Sent an email with this info.	Add Attachment
Lori Burgeson	Dec 04, 2013 08:49 AM	Task reassigned to Service Request Desk.	Add Attachment
Lori Burgeson	Dec 04, 2013 08:49 AM	Please email this user. We need more information: Find out where he was when he was trying to print and to which printer. Also find out if he has tried printing from anywhere else on campus and if it was successful. If he hasnt tried printing again, he needs to try that first. His next step would be to come in to the office so we can better troubleshoot the issue.	Add Attachment
Adam Fyffe	Dec 03, 2013 11:32 AM	Task reassigned to Adam Fyffe.	Add Attachment
Bryan Plasker	Nov 27, 2013 09:13 AM	Student attempting to add a printer using multiple computers receives an error. "Windows cannot connect to printer. Specified port is unknown." Student username: falqahtani11 student email: falqahtani11@wou.edu This student needs to print before the break so if this issue can be resolved today can you send him an email letting him know he can print.	Add Attachment Public