Service Request Ticket - # 52457

Service Request Information

CONTACT Name Dandeneau, Raymond   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 27, 2013 12:25 PM
Department Natural Science/ Chemistry Phone 89483
Location Email dandener@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20121254[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 9010 SFF, Intel Core i7, 8M, 3.4GHz
Serial No. 18HQHX1 Location PDR

CPU Intel Core i7-3770 (8M, 3.4GH w/HD4000 Graphics)


OS Windows 7 Pro, 64 bit Software Office Pro Plus 2013 from P0090649 downgraded to Office Pro Plus 2010,

Wired NIC B8:CA:3A:8E:44:49


TECHS Submitted by Samrid Aryal Contact saryal09@wou.edu 88935
Primary Technician Contact lvoth11@wou.edu 88925

Tracking

Entered by Date Memo
Laven Voth
Email

Public

Entered by Date Memo
Laven Voth Dec 02, 2013 11:40 AM
Task reassigned to Laven Voth.
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Laven Voth Dec 02, 2013 11:40 AM
Status changed from (1) Pending to (5) Completed
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Laven Voth Dec 02, 2013 11:40 AM
Had a fake yahoo hompage set, otherwise was fine.
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Lexie Widmer Dec 02, 2013 10:21 AM
Ray called asking if he could schedule a time to
get a tech to look at it again.  He's still having
virus issues and if it's going to take a couple of
days, he'd like a loaner.
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Lexie Widmer Dec 02, 2013 10:19 AM
Disregard that last memo.  Wrong task.
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Lexie Widmer Dec 02, 2013 10:18 AM
He said he's gone through what he could, but it
still doesn't work.  He dropped the computer off
at the SRD.  
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Jared Petersen Nov 27, 2013 01:43 PM
He called and said the scan had come up with a bunch of threats 
and that he had the option to either remove them or continue. I 
ended up having to come over and teach him how to use the 
tool. I gave him further instructions to keep running it until it 
doesn't come back with any threats.
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Jared Petersen Nov 27, 2013 01:16 PM
Task reassigned to UCS Tech.
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Jared Petersen Nov 27, 2013 01:16 PM
Changed his default homepage and search function. I'm also 
running Superantispyware and told him to call us on Monday when 
the scan finishes. He will likely call at 8:00, so I'm reassigning this 
to the main queue.
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Jared Petersen Nov 27, 2013 12:55 PM
Task reassigned to Jared Petersen.
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Jared Petersen Nov 27, 2013 12:55 PM
Talked to him, sounds like he downloaded a virus. Heading over 
now.
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Samrid Aryal Nov 27, 2013 12:30 PM
Task reassigned to UCS Tech.
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Samrid Aryal Nov 27, 2013 12:25 PM
When he opens firefox and tries to login to WOU
portal page, he is directed to yahoo search, he
said it started doing like this after he installed
a program to scan his scan trons. Wants to get is
ASAP.
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