Service Request Ticket

Service Request Information

CONTACT	Name	Deets, Amber	Date	Nov 27, 2013 12:30 PM
	Department	Graduate Studies	Phone	88492
	Location		Email	deetsa@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20090929 (opens in a new window)	Bldg/Room	ITC 007
	Service Tag	HVKTQL1	Description	Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
	Serial No.	hvktql1	Location	008(Underneath the standup desk)
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Windows 7 Pro, 64 bit	Software	WIN 7 Pro,Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2007 license from P0074772
	Wired NIC	00:26:B9:8E:56:85

TECHS	Submitted by	Samrid Aryal	Contact	saryal09@wou.edu	88935
	Primary Technician		Contact	creno11@wou.edu	88925

Entered by	Date	Memo
Craig Reno			Email Public
Entered by	Date	Memo
Craig Reno	Dec 03, 2013 09:36 AM	Task reassigned to Craig Reno.	Add Attachment
Craig Reno	Dec 03, 2013 09:36 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Craig Reno	Dec 03, 2013 09:36 AM	Needs facebook to update graduates pages.Facebook is currently working, but somewhat slower than it should be. She was also having issues connecting to the terminal server, since ts.wou.edu is not working she resorted to using ts#.wou.edu. Told her to call back if it becomes inaccessible, or remains too slow.	Add Attachment
Craig Reno	Dec 03, 2013 08:13 AM	Emailed asking for availability	Add Attachment
Craig Reno	Nov 27, 2013 01:02 PM	Left vm	Add Attachment
Samrid Aryal	Nov 27, 2013 12:30 PM	Cant access Facebook no matter what browser she tries.	Add Attachment