Service Request Ticket

Service Request Information

CONTACT	Name	Scheck, Stephen	Date	Dec 02, 2013 10:23 AM
	Department	Natural Science Division	Phone	88277
	Location		Email	schecks@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20111086 (opens in a new window)	Bldg/Room	ITC 007
	Service Tag	HFBXFS1	Description	Dell Latitude E6420 i7-2760QM (2.40GHz, 6M cache)
	Serial No.	hfbxfs1	Location	Going to PDR
	CPU	Intel Core i7-2760QM(2.4GHz, 6MB cache)
	OS	Windows 7 Pro, 64 bit	Software	MS Office Pro Plus 2010 from P0085446, Adobe Acrobat Pro v9 from P0076330(share with W#20070566)
	Wired NIC	D4:BE:D9:37:B9:CB
	Wireless NIC	8C:70:5A:6D:26:48
	Bluetooth NIC	9C:B7:0D:EE:4F:B8

TECHS	Submitted by	Lexie Widmer	Contact	lwidmer11@wou.edu	88925
	Primary Technician		Contact	afyffe07@wou.edu	88925

Entered by	Date	Memo
Adam Fyffe			Email Public
Entered by	Date	Memo
Adam Fyffe	Dec 04, 2013 08:43 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Adam Fyffe	Dec 04, 2013 08:43 AM	dropped off and tested	Add Attachment
Adam Fyffe	Dec 03, 2013 11:49 AM	will deliver it tomorrow from 8-1030	Add Attachment
Adam Fyffe	Dec 03, 2013 11:33 AM	Task reassigned to Adam Fyffe.	Add Attachment
Craig Reno	Dec 03, 2013 10:50 AM	Task reassigned to UCS Tech.	Add Attachment
Craig Reno	Dec 03, 2013 10:50 AM	Sitting on my desk, just needs to be delivered.	Add Attachment
Craig Reno	Dec 03, 2013 09:57 AM	Computer is imaged, ready to go.	Add Attachment
Laven Voth	Dec 02, 2013 01:31 PM	Task reassigned to Craig Reno.	Add Attachment
Dyl Karbia	Dec 02, 2013 12:02 PM	Task reassigned to Laven Voth.	Add Attachment
Laven Voth	Dec 02, 2013 10:49 AM	Task reassigned to Dyl Karbia.	Add Attachment
Lexie Widmer	Dec 02, 2013 10:23 AM	He said he clicked into a virus over the break. If it needs a reimage, he's okay with it and doesn't have anything important stored on it. He dropped the computer off at the SRD, it's a Dell on the back counter. 88271, AD 202.	Add Attachment