Service Request Ticket - # 52473

Service Request Information

CONTACT Name Beaver, Cheryl   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Dec 03, 2013 10:38 AM
Department Natural Science Division Phone 88404
Location Email beaverc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20121264[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 9010 SFF, Intel Core i7, 8M, 3.4GHz
Serial No. 18DQHX1 Location PDR

CPU Intel Core i7-3770 (8M, 3.4GH w/HD4000 Graphics)


OS Windows 7 Pro, 64 bit Software Office Pro Plus 2013 from P0090649 downgraded to Office Pro Plus 2010, Transfer from old W#20091318: Adobe Acrobat Pro v7 from P0052634, TRANSFER TO NEW LAPTOP W#20161098 JUNE2018--Mathematica Pro v5.2 from P0054563, PCTex v5 Pro from P0054530, Dreamweaver MX 2004 from P0052818, DesignScience MathType v6.8 ACAD WIN license from VISA2012003131, WinEdt educational personal v8.0 from VISA2012003438, Camtasia Studio Acad V8.5.0 WIN from VISA2014004577

Wired NIC B8:CA:3A:8E:49:3A


TECHS Submitted by Sarah Pettigrew Contact spettigrew12@wou.edu 88925
Primary Technician Contact rtidwell11@wou.edu 88925

Tracking

Entered by Date Memo
Ruby Tidwell
Email

Public

Entered by Date Memo
Ruby Tidwell Nov 07, 2014 12:05 PM
Status changed from (2) Scheduled to (5) Completed
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Ruby Tidwell Nov 07, 2014 12:05 PM
PCTex installed and old machine picked up
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Lori Burgeson Nov 06, 2014 06:56 AM
Task reassigned to Ruby Tidwell.
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Lori Burgeson Nov 06, 2014 06:56 AM
Status changed from (7) Waiting for Contact to (2) Scheduled
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Lori Burgeson Nov 06, 2014 06:56 AM
Ruby:  Please see Cheryl Beaver in MNB 123 
tomorrow at noon to transfer the license for 
PCTex from her old machine to her new machine.  
She also has an old machine she is no longer 
using, so please bring that back as well.
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Lori Burgeson Nov 06, 2014 06:55 AM
****This is an email****
Hi Cheryl,

I will do my best to get someone out to you 
tomorrow during those times you listed.  We 
will shoot for the noon time, but if we miss 
you, we will come back around 2.

Thank you!
Lori
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Lori Burgeson Nov 06, 2014 06:54 AM
****This is an email****
I'm here tomorrow after 2. Friday 12-1 or 2-4; 
Monday 12-1
Thanks,
Cheryl
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Lori Burgeson Nov 06, 2014 06:54 AM
****This is an email****
Hi Cheryl,

Sorry about that!  Yes the old computer was 
what I was trying to say.  We will try to get 
that program transferred over for you.  What is 
your availability the rest of this week and 
early next week?

Lori
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Lori Burgeson Nov 06, 2014 06:54 AM
****This is an email****
Hi Lori,
I got a new computer last year. Do you mean you 
want to come by and pick up the old computer? 
I'm still missing my PCTeX that was on the old 
one - I'd like that on this one too if 
possible. Otherwise I don't think I need the 
old computer anymore.
Thanks,
Cheryl
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Lori Burgeson Nov 05, 2014 01:46 PM
****This is an email****
Hi Cheryl,

Late this summer, I had emailed you regarding a 
new computer setup for you and was just wanting 
to touch base with you on that.  Hopefully you 
have had some time to transfer any 
files/documents you might need that may be 
saved to your desktop to your H drive.  Would 
you be available soon to get the new computer 
delivered and set up?

Thank you,
Lori
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Lori Burgeson Aug 25, 2014 06:41 AM
****This is an email****
Ok, sounds good.  Just shoot me an email or give 
me a call (88955) when you are back on campus and 
ready for that transfer and we can get that done 
for you.

Thanks!
Lori
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Lori Burgeson Aug 25, 2014 06:40 AM
****This is an email****
Ok thanks. I won't be on campus regularly til the 
15th. I'm not in a big hurry.
Thanks,
Cheryl
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Lori Burgeson Aug 20, 2014 01:36 PM
****This is an email****
Hi Cheryl,

I spoke with Tricia regarding the licensing for 
Maple.  We do not have an individual license for 
Maple for your computer, however, Maple is made 
available via the Terminal Servers.  We can help 
you connect to them if you would like.  We can 
work to get PcTeX transferred to your machine as 
you do have a license for that piece of software.  
Please let me know when you're available and I 
will work with a tech to get this process started 
for you.

Thank you,
Lori
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Lori Burgeson Aug 20, 2014 01:17 PM
****This is an email****
Hi Cheryl,

I am working with Tricia in our department to get 
the needed licensing information regarding Maple 
and will get back to you once we have everything 
set to migrate to your new machine.

Thank you,
Lori
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Lori Burgeson Aug 20, 2014 01:16 PM
****This is an email****
PcTeX (I have the "reader" but I need the full 
version) and Maple.
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Lori Burgeson Aug 19, 2014 02:18 PM
****This is an email****
Hi Cheryl,

Could you please provide me with the names of the 
pieces of software that still need to be 
transferred to your new machine?  We can start 
working on that once we have that information and 
can update our inventory with those transfers.

Thanks a bunch!
Lori
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Lori Burgeson Aug 19, 2014 02:17 PM
****This is an email****
Hi Lori,
I do still have my old computer. There were a few 
programs that needed to get put on my new computer 
that didn't happen yet, but everything I do have 
is working fine. So if I could get those programs 
on and then have the computer picked up that would 
be great. 
Thanks,
Cheryl
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Lori Burgeson Aug 18, 2014 07:31 AM
****This is an email****
Hi Cheryl,

We still have an open ticket regarding the new 
computer setup you received from Dale.  Is 
everything working well for you?  Do you still 
have an old computer that needed to be picked up?  
Please let me know how everything is functioning 
for you and if there is any assistance you need 
with anything, we can help you out.

Thank you,
Lori
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Katie Halvorson Aug 06, 2014 05:00 PM
Task reassigned to UCS Tech.
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Vikas Sharma Jul 03, 2014 09:47 AM
Left an voicemail asked for if everthing working fine,
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Dale Goodell Dec 30, 2013 11:08 AM
Task reassigned to Dale Goodell.
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Craig Reno Dec 17, 2013 04:43 PM
Status changed from (1) Pending to (7) Waiting for Contact
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Craig Reno Dec 17, 2013 01:31 PM
Emailed asking when we should deliver, got this response.

****This is an email****
After break would be a lot better for me.
Thanks!
Cheryl
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Craig Reno Dec 17, 2013 11:44 AM
Called wolfram, mathematic is registered. Ready to deliver.
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Craig Reno Dec 13, 2013 10:47 AM
Task reassigned to Craig Reno.
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Craig Reno Dec 12, 2013 01:04 PM
Has everything except for Mathmatica 5.2, there are some license 
issues that need to be worked out. Tricia contacted Wolfram about 
it, just need to wait for now. Other than that this one should be 
ready to go.
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Craig Reno Dec 12, 2013 11:23 AM
MathID: 6102-11461-06766
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Tricia Flaherty Dec 11, 2013 03:50 PM
Task reassigned to UCS Tech.
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Tricia Flaherty Dec 11, 2013 02:19 PM
****This is an email****
Hi Tricia,
I am around until the 18th so if you'd like to
schedule it before break that is fine, but I'm in
no hurry so really whatever works best for you
guys is fine with me.
Cheryl


On Wed, Dec 11, 2013 at 12:03 PM, Tricia Flaherty
 wrote:
- hide quoted text -

    Cheryl,

    I have been asked to find out if you would be
around during the next two weeks(Dec 12th -20th)
for setup of your replacement station or if
waiting until after the start of winter term would
be a better time for you for the replacement to be
done.  I don't usually get involved in scheduling
the replacements but with techs on different
vacation schedules over the next few weeks I am
trying to find out your preference and need so we
can do our best to accommodate those needs as well
as schedules of you and our team. 

    Tricia Flaherty
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Tricia Flaherty Dec 04, 2013 04:59 PM
Task reassigned to New Equip. Setup.
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Tricia Flaherty Dec 04, 2013 04:59 PM
T:\Adobe Acrobat\Acrobat  Pro 7 is in CS
T:\Mathematica\Mathematica 5.2
T:\Macromedia\Dreamweaver\Dreamweaver MX 2004
T:\PCTeX\PCTeX v5
T:\DesignScience_MathType\MathTypev6.8ACAD_WIN
T:\winedt\WINEDT8.0
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Tricia Flaherty Dec 04, 2013 04:22 PM
software to be Transfer from old W#20091318: Adobe
Acrobat Pro v7 from P0052634, Mathematica Pro v5.2
from P0054563, PCTex v5 Pro from P0054530,
Dreamweaver MX 2004 from P0052818, DesignScience
MathType v6.8 ACAD WIN license from
VISA2012003131, WinEdt educational personal v8.0
from VISA2012003438
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Sarah Pettigrew Dec 03, 2013 10:38 AM
NEW EQUIP SETUP: (GFA) A Dell computer and monitor need to be setup and 
delivered to Cheryl Beaver in MNB 123. The WOU # of the new computer is 
20121264[Edit Inv] and the new monitor is 20121286[Edit Inv]. The WOU # of the old computer is 
20091318[Edit Inv] and the old monitor is 20091391[Edit Inv]. She would like to keep the old monitor 
for a dual monitor setup. The equipment is on the shelves across from the hallway. 
**The equipment is NOT on the GFA shelf**
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