Service Request Ticket - # 52481

Service Request Information

CONTACT Name Bucy, Mary   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Dec 03, 2013 04:34 PM
Department Education & Leadership Phone 88794
Location Email bucym@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20130444[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple iMac 27-inch, Intel i5 3.2GHz Quad #Z0PF
Serial No. D25LQ0UVF8J9 Location PDR

CPU Intel Core i5(3.2GHz, 6MB L3)


OS MAC OS X 10.8 (Mountain Lion) Software MS Office 2011 Std for MAC from P0092619, [TRANSFER from W#20080824 and 20100344: Adobe Master Collection CS5 Mac from P0077589, Filemaker Pro 7 from P0053991, and Inspiration 7.6 from P0054076], Adobe Captivate v.8 license from P0096086; Adobe Captivate 10 (2017 release) UCS104112017007252;

Wired NIC 68:5B:35:9B:0B:1D


Wireless NIC C8:E0:EB:46:E2:AF


Bluetooth NIC C8:E0:EB:46:E2:B0


TECHS Submitted by Sarah Pettigrew Contact spettigrew12@wou.edu 88925
Primary Technician Contact goodeld@wou.edu 88122

Tracking

Entered by Date Memo
Dale Goodell
Email

Public

Entered by Date Memo
Dale Goodell May 01, 2014 04:13 PM
Status changed from (1) Pending to (5) Completed
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Dale Goodell Jan 08, 2014 04:16 PM
Adobe CS and Acrobat installed successfully. 
FileMaker Pro and Inspiration won't install, as
they appear to be outdated for the Intel hardware;
they can't be installed on anything after the PowerPC.
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Tricia Flaherty Jan 02, 2014 03:08 PM
T:\FileMaker\FileMaker Pro\FileMaker Pro 7.0
T:\Inspiration Inc\Inspiration 7.6
need Cd media from me for T:\Adobe Creative
Suite\Adobe CS5 Suites\AdobeMasterCollCS5MAC
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Dale Goodell Jan 02, 2014 09:50 AM
Task reassigned to Dale Goodell.
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Tricia Flaherty Dec 11, 2013 02:03 PM
****This is an email****
Mary,

Since your station has a large software set it
would probably not work to try to get it done by
tomorrow.  I don't know the time frame needed as I
don't get involved in these setups and transfering
of files much but I am sure having time to do it
right is better then a rush job.  :)  I will
update the Service Request with a note indicating
your availability after Jan6/7.

Hope you have a Great Holiday and Stay WARM!!

Tricia

On 12/11/13, 1:54 PM, Mary Bucy wrote:
- hide quoted text -
> Hi Tricia,
>
> Exciting! I'll be on campus tomorrow.. Are they
looking for a time when I'll be there, or a time
when I'll be away and not needing the computer? I
probably won't be on campus after tomorrow until
Jan. 6 or 7.
>
> How much help will be needed? I have a lot saved
on the computer itself that I'd like to have saved
(much, but not all, of it has been backed up on
the network).
>
> If it will take quite a lot of my time, the
first week in January might be better -- but if
it's not too time-consuming tomorrow will work. I
have meetings from 9:30-11:30.
>
> Mary
>
>
> On Wed, Dec 11, 2013 at 12:40 PM, Tricia
Flaherty  wrote:
>
>     Marcy
>
>
>     I have been asked to find out if you would
be around during the next two weeks(Dec 12th
-20th) for setup of your replacement station(27
inch iMac) or if waiting until after the start of
winter term would be a better time for you for the
replacement to be done.  I don't usually get
involved in scheduling the replacements but with
techs on different vacation schedules over the
next few weeks I am trying to find out your
preference and need so we can do our best to
accommodate those needs as well as schedules of
you and our team. 
>
>     Tricia Flaherty
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Tricia Flaherty Dec 10, 2013 04:41 PM
Priority changed from (3) Priority to (2) High Priority.
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Sarah Pettigrew Dec 03, 2013 04:34 PM
NEW EQUIP SETUP: (GFA) An iMac and SuperDrive need to be setup 
and delivered to Mary Bucy in ED 202. The WOU # of the new iMac 
is 20130444[Edit Inv]. The WOU # of the old computer is 20080824[Edit Inv]. The 
equipment is located on the counter in ITC 008. 
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