Service Request Ticket

Service Request Information

CONTACT	Name	Student, Student	Date	Dec 03, 2013 05:08 PM
	Department		Phone	88925
	Location		Email

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20110217 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Xerox ColorQube 8870DNM Color Printer
	Serial No.	XFL024608	Location	PDR
	Model	8870/DNM	Hostname
	Notes	Color Printer, 40 ppm, 2400 Finepoint Image Quality, 512 MB Memory, Ethernet, USB, 1X525 Letter/Legal Input Tray, Two-Sided Printing, Na Pwr Cord IP: Metered Code: 8986	Ink/Toner Refill	Black:108R00965 Blue:108R00962 Yellow:108R00964 Magenta:108R00963 MAINT KIT:109R00783
	Wired NIC	00:00:AA:F5:04:BB

TECHS	Submitted by	Lab Attendant	Contact	computerlabsrequest@wou.edu	88646
	Primary Technician		Contact	computerlabsrequest@wou.edu	88646

Entered by	Date	Memo
Lab Attendant			Email Public
Entered by	Date	Memo
Alyssa Little	Dec 04, 2013 04:15 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Alyssa Little	Dec 04, 2013 04:15 PM	I'm not sure if someone already took care of this request and forgot to complete it or the issue just resolved itself, but I went down to the lab and there was lots of people printing and no one was having issues. There was no error asking for a new maintenance kit or ink, but I got the WOU# just in case.	Add Attachment
Lori Burgeson	Dec 04, 2013 08:28 AM	Task reassigned to Lab Attendant.	Add Attachment
Lori Burgeson	Dec 04, 2013 08:28 AM	Please look into this task and correct any errors. Is there an error message? Does it need a maintenance kit? There is no WOU number for this printer, so please add that to this task so we can track this printer better.	Add Attachment
Lab Attendant	Dec 03, 2013 05:08 PM	Student Called at the APSC lab for the printing issue. -Samrid	Add Attachment