Service Request Ticket - # 52484

Service Request Information

CONTACT Name Trousdale, Alaric   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Dec 04, 2013 08:42 AM
Department International Education & Development Phone 88493
Location Email trousdaa@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20090340[Edit Inv] (opens in a new window) Bldg/Room SSC 217
Service Tag Description Apple iMac, 24-inch, 2.66GHz Intel Core 2 Duo#Z0FP
Serial No. SQP9190A10TG Location Going to PDR

CPU Intel Core 2 Duo 2.66GHz(6MB L2, 1066MHz FB)


OS Unknown Software Mac OS X v10.5 Leopard (includes iTunes, Time Machine, Quick Look, Spaces, Spotlight, Dashboard, Mail, iTunes, iChat, Safari, Address Book, QuickTime, iCal, DVD Player, Photo Booth, Front Row, Xcode Developer Tools), bundled with iLife ¿09 (includes iPhoto, iMovie, iDVD, iWeb, GarageBand), Microsoft Office 2008 for MAC from P0071641, Adobe Web Prem CS5 & InDesign CS5 for MAC from P0076844

Wired NIC 00:25:4B:A1:55:6E


Wireless NIC 00:24:36:B5:00:65


Bluetooth NIC 00:25:00:C6:E8:38

TECHS Submitted by Lexie Widmer Contact lwidmer11@wou.edu 88925
Primary Technician Contact creno11@wou.edu 88925

Tracking

Entered by Date Memo
Craig Reno
Email

Public
Entered by Date Memo
Craig Reno Dec 05, 2013 09:03 AM 
Status changed from (1) Pending to (5) Completed
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Craig Reno Dec 05, 2013 09:03 AM 
He is able to log in now.
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Craig Reno Dec 04, 2013 03:05 PM 
Left vm
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Lexie Widmer Dec 04, 2013 08:54 AM 
Task reassigned to Craig Reno.
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Lexie Widmer Dec 04, 2013 08:53 AM 
Task reassigned to UCS Tech.
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Lexie Widmer Dec 04, 2013 08:53 AM 
And tomorrow morning, 10 AM.  He will expect
someone then.  He's new to this position and has a
very unusual and inconsistent schedule.
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Adam Fyffe Dec 04, 2013 08:44 AM 
Task reassigned to Craig Reno.
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Lexie Widmer Dec 04, 2013 08:42 AM 
He is available today, at 3.  

APSC 501, 89232

He was recently set up with a Mac workstation.   
Today, he is unable to login.  When he types in
the password, the bar shakes, and doesn't login.

He went through account lookup and changed the
password, but is still experiencing the issue.

WOU username: trousdaa.
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