Service Request Ticket - # 52486

Service Request Information

CONTACT Name Ciancetta, Matthew   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Dec 04, 2013 10:15 AM
Department Natural Science Division Phone 88829
Location Email ciancetm@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20101388[Edit Inv] (opens in a new window) Bldg/Room UNK unknown
Service Tag Description iMac, 21.5-inch, Intel Core i5, 2.5GHz, Quad core
Serial No. C02FMGHTDHJF Location PDR

CPU Intel Core i5(2.5GHz Quad-Core)


OS MAC OS X 10.12 (macOS Sierra) Software Shipped with OS 10.6 but eligible for free upgrade to 10.7 (see Tricia for details of licensing), Microsoft Office for Mac 2011 license P0080905,Geometer's SketchPad v5 and TinkerPlot v2 VISA2010003590, Adobe Dreamweaver CS5.5 MAC P0080905, Acrobat Pro 10 for MAC P0080905 iWork'09(9.0.3) P0080901(bundled with laptop)80/20 share, MathType 6.7 MAC VISA2012003303, Camtasia for MAC v2.10.2 VISA20140600 MAY2015

Wired NIC C8:2A:14:2B:70:12


Wireless NIC E4:CE:8F:56:AD:48


Bluetooth NIC 04:0C:CE:24:04:A5

TECHS Submitted by Lexie Widmer Contact lwidmer11@wou.edu 88925
Primary Technician Contact lvoth11@wou.edu 88925

Tracking

Entered by Date Memo
Laven Voth
Email

Public
Entered by Date Memo
Laven Voth Dec 04, 2013 11:09 AM 
Status changed from (1) Pending to (5) Completed
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Laven Voth Dec 04, 2013 11:09 AM 
Check box marked "allow network user logins" was 
unchecked
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Laven Voth Dec 04, 2013 10:39 AM 
Task reassigned to Laven Voth.
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Laven Voth Dec 04, 2013 10:39 AM 
Task reassigned to UCS Tech.
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Laven Voth Dec 04, 2013 10:39 AM 
Went down to help him, but he was working with a 
few students. Waited several minutes, but will try 
again in a little while.
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Lori Burgeson Dec 04, 2013 10:28 AM 
Task reassigned to Laven Voth.
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Lexie Widmer Dec 04, 2013 10:16 AM 
Priority changed from (3) Priority to (2) High Priority.
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Lexie Widmer Dec 04, 2013 10:16 AM 
He is available till 2 today, tomorrow till 2.  

His original goal during the outage was to allow a
local login with his credentials.
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Lexie Widmer Dec 04, 2013 10:15 AM 
He changed some login settings during the outage,
and now he can't login at all.  He has restarted
the computer and has network connection.
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